Assistant Box Office Manager

The Odyssey Theatre

Los Angeles, CA

Assistant Box Office Manager & Sales Associate Wanted at The Odyssey Theatre LA's longest running 99-seat theatre! This position has great potential for freelancers or recent grads.

The Odyssey Theatre Ensemble is seeking a part-time (12-15 hrs/wk) Assistant Box Office Manager. Standard hours are Friday-Saturday evenings 4:00pm-8:30pm and Sunday afternoons 11:30pm-4pm. Evening and weekend shifts are required. Additional hours may be offered based on availability, performance and abilities.

Essential Responsibilities:

  • Provide friendly and responsible customer service in operating the box office.
  • Build and manage events within our ticketing software (OvationTix).
  • Enter information into computerized ticketing databases, issue tickets, process ticket, subscription and donation mail order and direct sales in person, by telephone and online.
  • Work the box office during & prior to performances.
  • Screen calls and answer patrons’ questions, respond to concerns and requests for information.
  • Patron reporting and analysis, and accounting reconciliation.
  • General administrative duties as assigned.
  • Assist Box Office Manager & Associate Artistic Director as assigned.

Required Skills/Experience:

  • Strong ability to multi-task and prioritize 
  • Comfortable handling a multi-line phone system.
  • Ability to work nights, weekends and holidays.
  • Telemarketing, sales and marketing background is a plus.
  • Excellent written and verbal communication skills.
  • Familiarity with OvationTix, Filemaker Pro, Constant Contact, Google Docs, Excel, strongly preferred.
  • Cash handling & reconciliation experience.
  • Troubleshooting skills and Managerial experience is a plus. 
  • Previous customer service and/or live theatre box office experience required.
  • Love and knowledge of theatre.

Reports to the Box Office Manager and Associate Artistic Director. Salary DOE. Please send a resume and cover letter to box office manager: mark@odysseytheatre.com. Please include "Assistant Box Office Manager" in the subject line. Looking to fill position immediately!

 

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