Box Office Shift Supervisor

The Broad Stage

Los Angeles, CA

WEBSITE LINK

http://thebroadstage.org/patronservicesshiftsupervisor.php?_ga=2.137524403.2099309671.1510603934-104510574.1487718610

 

SUMMARY

Box Office Shift Supervisors perform all the functions of a Patron Services Associate; using best practices in customer service and sales, they provide patrons with a positive experience while adhering to organizational policies and procedures, plus assist with daily reporting and other administrative office tasks. In addition, Supervisors manage the Box Office when the manager is unavailable, directing staff activities and handling escalated patron issues. 

 

RESPONSIBILITIES

  • All duties of a Patron Services Associate
  • Provide outstanding customer service to create a great experience at the theater
  • Conduct ticket sales, exchanges and other transactions over the phone and in person
  • Complete daily, weekly and monthly reports and other administrative tasks
  • Answer patrons’ questions concerning theater programs, schedules, directions, etc.
  • Work will-call window prior to performances
  • Process payments, accepting cash, check or credit card; ensure control of monies received at all times
  • Print tickets; verify accuracy and non-duplication of seats, dates and venue; accurately package and mail tickets
  • Resolve patron concerns; clarify the complaint, determine the cause, and select and explain the best solution; expedite correction or adjustment; follow up to ensure resolution
  • Properly respond to and archive emails sent to the Patron Services email alias
  • Maintain and update extensive patron database
  • Assist Concessions and Front of House departments, as needed
  • Perform other related duties as assigned 
  • Ensure the Box Office opens and closes on time and properly and is clean
  • Print all will call tickets
  • Count, distribute, collect and secure cash; ensure accounting is accurate
  • Resolve patron questions and concerns that need Supervisor attention/judgment
  • Guide Associate activities; manage breaks
  • Troubleshoot OvationTix issues
  • Prepare and send Box Office closing documents

 

MINIMUM REQUIREMENTS

  • All requirements of an Associate
  • Strong attention to detail
  • Two years customer service experience, live theater ticketing environment preferred
  • Ability to communicate well and follow instructions both orally and in writing
  • Ability to problem solve and trouble shoot
  • Takes initiative; can work well independently
  • Ability to multi-task and prioritize
  • Computer proficiency in Excel and Word
  • Management or supervisory experience, 2 years, box office or similar, preferred
  • Thorough knowledge of and comfort with OvationTix, preferred
  • Outstanding judgement and customer service skills
  • Ability to work at least 3 performances/week

 

HOW TO APPLY 

This position is part time 10-30 hours a week, with a flexible schedule including evenings and weekends.  If interested, please apply by sending a cover letter and resume to employment@thebroadstage.com.

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