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Gallery Attendant

Gallery Attendants will help to create an accessible and enjoyable experience in the museum galleries that assist visitors with a general understanding of current exhibitions and works of art on view, while also focusing on protecting the art works. After a probationary period and on an as needed basis, Gallery Attendants may train to handle box office functions.

Requirements:

  • 1 – 2 years experience dealing with the public in a customer service or hospitality environment. Hospitality-oriented individual with strong people skills is preferred.
  • Friendly and outgoing, possessing strong communication skills to interact with diverse visitors. Understanding of how body language can convey a welcoming yet firm presence.
  • Familiarity with museums; strong interest in contemporary art.
  • Flexible schedule; ability to work evenings, weekends, and holidays, at both downtown locations – MOCA Grand Avenue in Downtown Los Angeles, and The Geffen Contemporary in Little Tokyo – as assigned.
  • Ability to handle fast-paced events as well as remain focused and attentive during quieter times.
  • Ability to use good judgment.
  • In partnership with security personnel, willingness to act as a “first responder” in emergency situations such as earthquakes, power outages, or incidents requiring medical attention. 
  • Possession of, or enrollment toward, a Bachelor’s degree preferred, but not required.

Essential Functions:

  • Participate in two full-day introductory trainings on visitor engagement strategies, art protection methods, and emergency procedures. 
  • Participate in daily briefings and additional scheduled trainings, including curatorial walkthroughs of new exhibitions.
  • In partnership with MOCA Security Officers, maintain posts in the museum lobby and galleries during public hours and special events.
  • Greet and orient visitors, engage visitors in viewing art and adhering to museum rules and policies. 
  • Assist MOCA Security in handling fire/life safety protocols, including medical incidents or emergency situations.
  • Assist with event check-in, including organizing and communicating with people in line.
  • Be knowledgeable about MOCA membership benefits and how to join.
  • Perform other duties as assigned.

Box Office Requirements:

  • Work accurately under pressure, with capability of handling several simultaneous duties; excellent problem-solving skills and attention to detail.
  • Ability to practice low-keyed salesmanship in a service situation.
  • Possess an aptitude toward basic mathematical calculations and recordkeeping necessary to accurately perform the duties of ticket selling.
  • Experience using Patron Edge or other point-of-service software preferred.
  • Essential Box Office Functions (offered as needed, pending training and passage of probationary period)
  • Execute box office policies and procedures as outlined in training sessions, staff meetings, as well as written handbooks and supplements.
  • Responsible for selling museum entrance tickets and event tickets to patrons, selling and providing information on museum memberships.
  • Set up and reconcile all monies and ticket transactions occurring during work shift; carry out established security deposit of monies in safe; keep appropriate records of all box office transactions.
  • Perform other duties as assigned.

Please submit your resume and cover letter to hr@moca.org.  In your cover letter, answer the below question:

“Tell us about a memorable experience you had in a museum. What made it memorable?”