Front of House and Event Manager

Los Angeles, CA
Independent Shakespeare Co.

FRONT OF HOUSE AND EVENT MANAGER

About Independent Shakespeare Co.

Independent Shakespeare Co's mission is to bring Los Angeles together through exuberant, surprising productions of classical plays as well as new works. As an organization, we are inclusive and represent the breadth of our community on stage, off stage, and in the audience. We are seeking staff members who thrive in a high-energy environment, believe in the ability of the arts to change the world, and are passionate about their community and their own creativity. The work environment is dynamic and fast paced so we are seeking individuals who are flexible, organized, can juggle multiple projects and are self-starters. We practice radical hospitality – meaning we strive to treat our audience, our community, our customers, and our artists with the utmost respect. Our centerpiece program is the Griffith Park Free Shakespeare Festival, which occurs each summer in Griffith Park and attracts 50,000 audience members annually. We also create theater year-round in our indoor space, the Studio. In this intimate venue, we present both classical plays as well as develop new work, hold classes, and create the occasional vaudeville performance.

Both the ISC offices and the Studio are located at the Atwater Arts + Innovation Complex in the Los Angeles neighborhood of Atwater Village. We seek individuals who are able to troubleshoot, to take responsibility when you see that someone needs help of any kind, and to be an enthusiastic ambassador of ISC’s mission. You should also enjoy working outdoors and in a collaborative environment. If this sounds good to you, please consider applying!

Start date is March 14, 2016 ISC is an equal opportunity employer.

FRONT OF HOUSE AND EVENT MANAGER

JOB DESCRIPTION:

ISC is seeking someone who cares about the audience experience. Our goal is for every single audience member to have a fantastic time at an ISC performance. You set the tone for a welcoming environment, maintain a positive attitude, troubleshoot, and take care of individual needs. We seek someone who can put a lasso around the chaos with a smile. ISC operates performances in Griffith Park and at our Studio in Atwater. Attendance at the park averages around 1,100 per night. The Studio space holds 49. Front of House staff are expected to offer upbeat customer service to all guests at either venue. This includes patrons, donors, special guests, company members, and other members of the public you may encounter. You will be responsible for ensuring that the audience is looked after at every performance. If you love hosting and enjoy throwing parties, this might be the position for you!

RESPONSIBILITIES INCLUDE:

• Managing reserved seating
• Meeting and greeting the audience especially donors and other VIPs.
• Handling all on-site VIP and donor needs.
• Tending to ADA needs/access.
• Overseeing box office creating attendance lists and reports.
• Staffing and Managing Front of House volunteers
• Troubleshooting issues during the performance (external noise, latecomers etc.)
• Ensuring the space is locked and volunteer staff are checked out at the end of the evening.
• Overseeing concessions and making sure everything is stocked in the Studio (there is a separate concessions manger at the park)
• As Event Manager you will coordinate and manage special events such as fundraisers and other one-off performances. Including special events at the Festival.
• Perform other duties as assigned.

ESSENTIAL QUALITIES AND SKILLS

• Sense of humor
• Knowledge or interest in theater
• Excellent written and verbal communication skills
• Experience with social media platforms
• Attention to detail
• Friendly, approachable, and socially outgoing
• Ability to problem solve in the moment
• Organized, self-motivated and reliable
• Flexibility regarding work schedule
• Ability to work outdoors in a fast paced, busy atmosphere with environmental conditions such as excessive heat, high winds, rain and wildlife.

DESIRABLE

• Office Suite, Numbers, and Pages
• Patron Manager CRM

TO APPLY

If you are interested, please submit a cover letter and resume either via snail mail or email to:

Sarah Cronk, Office Administrator
Independent Shakespeare Co.
3191 Casitas Ave. #168
Los Angeles, CA 90039
Email: cronk@iscla.org

Please be sure to include the position title in the subject line of your email.

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