Guest Services Associate – ASP

Annenberg Foundation

Los Angeles, CA

Responsible for creating a memorable guest experience at the Annenberg Space for Photography by
being the first direct point of contact with all visitors, including but not limited to, walk-up guests, tour
groups, VIPs and Directors, ensuring a best-in-class guest experience at the facility.

KEY RESPONSIBILITIES

 Responsible for handling visitor access and hospitality at the front desk and throughout the
Photography Space and Skylight Studio.
 Provides visitor greeting and orientation and serves as public access point for the Photography
Space's other departments (Events, Operations, Talent and Content, Communications and
Retail).
 Proactively, positively and professionally answers questions from walk-in guests, tours and
guests phoning in. Provides relevant information concerning photography, exhibits at the
Photography Space and Skylight Studio. Takes comprehensive phone messages and ensures that
the Front Desk is responsive to issues and requests.
 Constantly monitors the visitor experience to meet visitor needs and requests, including
proactively helping visitors have a full and enjoyable experience. Proposes suggestions to
management for solutions to continually improve this experience.
 Monitors maintenance issues, including the operation of the technology and facilities to
regularly report to management staff.
 Responds quickly, effectively and professionally to challenging situations with the public, with
the ultimate goal of ensuring visitor security and safety.
 Takes particular care of visitors with special needs (e.g., handicap access, etc.).
 Assists with visitor merchandise sales processed through the Front Desk and effectively use POS
system in ASP and Skylight Studios; i.e., sales, discounts, voids and returns.
 During regular events, consistently and successfully executes event plans, while still exercising
flexibility due to unpredictable circumstances. Assists with check-in and execution of weekly
lecture series.
 Maintains work areas; i.e., front desk, storage and areas assigned by management.
 Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

PRIMARY INTERACTIONS

 Works closely with members of The Annenberg Foundation and Board of Directors, external
photographers and talent, vendors and all guests.

KNOWLEDGE, SKILLS AND ABILITIES

 Friendly, motivated, outgoing self-starter and team player with a genuine interest in
photography and interacting with people.
 Excellent organizational skills and the ability to manage several projects at once.
 Excellent oral, written and interpersonal communications skills.
 Ability to work independently without supervision.
 Ability to respond to emergency situations in a calm and efficient manner.
 Deep understanding of the Photography Space's vision and programs.
 A passion for the arts and a commitment of service to the community.
 Availability and willingness to work evenings, weekends and holidays.
 Visual merchandising, restocking and straightening inventory.
 Ongoing review of merchandise levels and general housekeeping of retail area.
 Assist with inventory counts as assigned.

EDUCATION, EXPERIENCE AND CERTIFICATIONS

 Associate's degree (Bachelor's degree preferred) in photography, public administration, arts,
communications or related field preferred.
 Two to three years experience working in visitor or guest services, museum or other related
hospitality environment.

ENVIRONMENTAL FACTORS AND CONDITIONS/PHYSICAL REQUIREMENTS

 This position will be scheduled for 25 to 30 hours per week. Hours of work are 10:00 a.m.-6:00
p.m. on Wednesday, Friday and Sunday; 10:00 a.m.-7:30 p.m. or 9:00 p.m. on Saturday; and
10:00 a.m.- 9:00 p.m. on Thursday.
 This position requires being able to stand for long periods of time.
 Works primarily in a public venue environment.
 May be required to lift up to 30 pounds.

Please send resumes to: rrenteria_temp@annenberg.org

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