Membership & Visitor Services Representative

The Huntington Library, Art Collections, and Botanical Gardens 

San Marino, CA 

The Membership and Visitor Services Representative assists visitors with entry to The Huntington through the purchase of admission passes, new membership enrollment, or membership renewal. The Membership and Visitor Services Representatives greet and approach visitors in an effort to make the visitor experience as welcoming as possible. The Membership and Visitor Services Representative works under the supervision of the Membership and Visitor Services Supervisor. This position requires weekend and weekday work.

Essential Functions

  • Contributes to a positive guest experience at The Huntington through communication, hospitality, information, and servicing. Welcomes visitors to The Huntington and informs them about membership and membership benefits

  • Aids the traffic flow by managing the Membership and Admissions windows

  • Assists and services the public and Members with entry to the grounds by processing admission transactions or by utilizing the advancement database. Expedites the entry of members through the use of scanning, and proficiency with the aspects of the database, Raiser’s Edge

  • Retains knowledge of financial protocol associated with opening and closing procedures

  • Effectively interacts with visitors and members ensuring complaint resolution, answering questions and orienting visitors through the property

  • Has a thorough understanding of all levels of membership and each level’s respective benefits. Upholds and sustains policies tied to membership benefits

  • Acquires new members and assists current/lapsed members to renew. Utilizes the benefit structure to promote upgrades and the stewardship of Members. Utilizes on-site strategies to boost Membership sales and renewals.

  • Processes all necessary paperwork pertinent to all types of membership transactions, including the collection of payment and the issuance of temporary cards and other materials as appropriate, with an emphasis on accuracy

  • Maintains a full on-site servicing center at the Admissions Windows, Membership Window, and Membership Table in a neat and presentable fashion, stocked with all necessary tools for servicing visitors and members, and insures that current exhibition/event information is available for visitors and members. Oversees materials and brochures for the on-site Membership Window and the Membership table seeing they are available to Members and Visitors.

  • Troubleshoots concerns, reports special concerns to the Visitor and Membership Service Supervisor or appropriate Staff as needed

  • Keeps abreast and clearly relays information to members and visitors regarding current and future exhibitions, events, educational programs, lectures and the like

  • Performs other work-related duties as assigned

  • Backup for the Information Window

  • Assists at Member and Advancement events as needed

  • Provides clerical support to the Membership Office as needed

Qualifications

  • Must have a high level of integrity and accuracy in handling monetary exchanges

  • Ability to use good judgment, focus attention to detail, and possess skills in organization and recruitment required

  • Must be able to work under pressure and able to work in a fast paced environment

  • Basic computer skills in a Windows environment

  • Strong oral communication skills in English are required. Ability to speak other languages in addition to English is helpful.

  • Must have the ability to be a team player, and be outgoing and personable with the ability to interact effectively with Huntington staff, volunteers, Members, and visitors

Experience

  • Previous sales/customer service experience required with demonstrated outstanding customer service skills

Working Conditions

  • Works in Visitor Service Center and select outside locations. Significant time spent standing and talking in indoor and outdoor locations

How to Apply

Copy & paste link into browser and select, "Membership & Visitor Services Representative,"

https://workforcenow.adp.com/jobs/apply/posting.html?client=henryehunt&jobId=107652&lang=en_US&source=CC3

Please submit a cover letter as an attachment along with your application. We are always accepting applications and seeking customer-focused people to join our team.

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