Program Coordinator

Los Angeles Conservancy

Los Angeles, CA

Join the education team in telling the stories of Los Angeles and the people who inhabit it as Program Coordinator for the Los Angeles Conservancy. The Program Coordinator is a full time, exempt position that reports to the Director of Education. This position is responsible for the ongoing administration of the Downtown Walking Tour Program, which serves about 12,000 tour-goers annually (including student groups grades 3-12) as well as other education programs.

Responsible for the quality control and sustainable growth of the Walking Tour program, the Program Coordinator ensures that attendance and revenue goals are met, and that walking tours continue to provide a high-quality entrance point to the Conservancy for students, groups, and individuals. The Program Coordinator recruits, schedules and oversees 80 or more volunteer walking tour docents, building and nurturing their relationship to tourgoers and the LAC. Additionally, the Program Coordinator acts as the primary lead for all administrative duties pertaining to Special Tours, lectures and outreach programs. This position works a Tuesday through Saturday work week and occasional nights and weekends.  She or he must be comfortable working individually and collaboratively, in an office setting as well as on the city streets of Los Angeles, and capable of building relationships with community partners. At least half of the employee’s time is spent on discretionary, independent decision making. 

Primary Responsibilities:

  • Create monthly and annual tour schedules with an eye towards meeting revenue goals; manage expenditures to stay within program budget
  • Track and manage incoming tour requests via phone and email inquiries through the booking and confirmation/payment process
  • Write all content related to walking tours and relevant education programs for the LAC website. Post and update all content
  • Using Salesforce, input, update, track, and report on tour data,  including summary reports
  • Assign docents to lead tours and create tour rosters, packets and schedules
  • Oversee weekly tour launches at Pershing Square, or at other sites as assigned/needed
  • Engage in ongoing program assessment and best practices of tour and docent management
  • Create and  manage the docent recruitment process; oversee the annual docent training class
  • Provide a positive support system for docents via frequent communication (including informal and social events, on or off-site), and by acting as their liaison to the LAC
  • Ensure quality control by observing docents on a regular basis and giving feedback
  • With the Volunteer Coordinator, determine docent recognition awards or enrichment opportunities
  • Learn to lead walking tours effectively; serve as back-up docent  

Other Responsibilities:

  • Participate in the development and staffing of special tours, Last Remaining Seats, and other programs as assigned
  • Oversee the creation of printed brochures, tour booklets, etc. used for education programs
  • Assist with editing or updating tour curriculum and  accompanying materials
  • Write content and create PowerPoints/visual aids as assigned
  • Act as LAC liaison during community meetings, events, committees, and partner programs
  • Provide staff support when needed for non-education events

Required Qualifications:

  • Bachelor’s Degree in education, history, or a related field; Master’s Degree preferred
  • One to two years’ experience coordinating educational programs in a museum or nonprofit
  • Experience managing volunteers or staff in a museum or nonprofit setting
  • Strong organizational and administrative skills: ability to juggle multiple projects and tasks
  • Strong written and verbal communication skills: comfortable public speaking
  • Familiarity using Microsoft Office. Salesforce experience a plus
  • Ability to speak Spanish or other language highly desirable
  • Knowledge of  and passion for architecture,  history, or historic preservation helpful
  • Experience and comfort teaching or leading tours to students and adults a plus
  • Able to work a flex schedule of Tuesday through Saturday

Salary:

Salary is competitive based upon experience. The Conservancy offers a competitive benefits package that includes twelve days of vacation, two personal days, twelve paid holidays, parking, fully-paid health and dental plans, and a 401(k) retirement program. All employment at the Los Angeles Conservancy is at will.

How to Apply:

Interested candidates should submit a cover letter and resume to:

Sarah Lann
Director of Education
Los Angeles Conservancy

jobs@laconservancy.org

No phone calls, please.

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