Technical Support Specialist

The J. Paul Getty Trust

Los Angeles, CA

JOB SUMMARY:

The J. Paul Getty Museum's Collection Information & Access department seeks a technically agile, creative, organized, data enthusiast to join its application support efforts for department-managed software solutions. Working alongside collection information management/ visual resource specialists and software developers, the Application Support Specialist will provide end user and technical support for Gallery Systems' The Museum System (TMS) and other applications developed in service of managing, organizing, and publishing information about the Museum's art collection and its care. This position is limited term: full-time for 1 year.

Our ideal candidate:

  • Is an innovative problem-solver
  • Communicates clearly
  • Is patient
  • Is curious, resourceful, and enjoys learning new skills
  • Is adroit at applying their conceptual knowledge across platforms and tools
  • Is comfortable working both independently and in collaboration with others
  • Is attentive to detail 

MAJOR JOB RESPONSIBILITIES:

The Application Support Specialist position requires a balance of trouble-shooting expertise, technical and soft skills. 

  • Trouble-shoot and resolve user issues for TMS and other department-developed software
  • Escalate unresolved issues to other support team staff or application vendors; follow up on outstanding issues through to resolution
  • Create and maintain software user accounts
  • Participate in application development/upgrade evaluation, testing, and bug-reporting
  • Ensure data integrity by performing routine data audits/analysis
  • Assist with data clean-up and import projects
  • Create and maintain user/application documentation and training materials
  • Assist with software user training
  • May assist with the development/maintenance of Crystal Reports

QUALIFICATIONS:

  • Associate college degree or equivalent in computer science preferred, or a combination of education and relevant experience
  • 2-5 years of related experience with PC or Macintosh hardware or software support
  • Certification preferred in any of the following: Windows, Dell, Apple, Microsoft or Novell
  • Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Technical/application support experience
  • Strong problem-solving skills
  • Strong analytical and testing skills
  • Excellent written and verbal communication skills adaptable to various audiences (technical and non-technical)
  • Solid organizational and time-management skills
  • Self-motivated and self-directed, as appropriate and needed
  • Demonstrated experience working with databases; query language skills (SQL), stored procedures
  • Working experience with The Museum System (TMS); Oracle PL-SQL strongly desired
  • Familiarity with museum collection information concepts; Confluence; Jira; Crystal Reports a plus
  • Strong communication and interpersonal skills
  • Ability to provide excellent customer service
  • Ability to apply diagnostic techniques for problem troubleshooting
  • Ability to follow instructions and documented procedures, as well as ability to provide feedback and compose and/or revise documented procedures

TO APPLY:

https://jobs-getty.icims.com/jobs/2839/technical-support-specialist/job

 

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