Visitor Services Coordinator

Wende Museum

Culver City, CA

The Wende Museum was founded in 2002 to preserve the art, culture, and history of the Soviet Bloc countries,
inspire a broad understanding of the period (1945–1991), and explore its enduring legacy. Housed for more than
a decade in an office park, the Wende moved in November 2017 to an expansive new campus, the iconic former
National Guard Armory Building at 10808 Culver Boulevard in Culver City.

The Wende’s collection encompasses more than 100,000 holdings, ranging from consumer products to fine art, political symbols, audiovisual materials, spy equipment, posters, ephemera, commemoratives, books, archives, and personal histories.

Named for the transformative period leading up to and following the fall of the Berlin Wall in 1989, the Wende
promotes rigorous scholarship, educates students, and stimulates general interest through lectures, symposia
and publications; illuminates the past and informs the present through creative collaborations with
contemporary artists and designers; and challenges and engages the public through experimental exhibitions and
interdisciplinary programming inspired by the collection. The museum is a 501(c)3 non-profit organization.

Visitor Services Coordinator

Responsibilities Summary
The Visitor Services Coordinator position offers critical support to advance the museum’s mission and growth,
ensuring that visitors to the Wende have a positive, informative, and hassle-free experience. The Wende
Museum Visitor Services team is the frontline staff responsible for visitor experience, including exhibition tours,
event hospitality, general information, smooth functioning of the facility, the gift shop, and more.
Responsibilities of the Visitor Services Coordinator include:


• Supervise and manage Visitor Services team, including recruitment, training, scheduling, and assignments
• Oversee daily Museum opening, daily operation, and closing procedures
• Coordinate staffing for execution of internal and external museum events
• Coordinate staffing for education programming and other special events, including exhibition tours
• Coordinate volunteer docents
• Lead front-of-house communications
• Lead gift-shop operations
• Assist with event intake and other special projects
• Assist with implementation of security and safety practices
• Prepare monthly admissions, gift-shop, and staffing update reports
Full-time staff position with some weekend days and occasional evenings. Weekend and evening availability is
important for this frontline position, as the museum is open to the public Fridays from 10 a.m. to 9 p.m., and
Saturdays and Sundays from 10 a.m. to 5 p.m., plus occasional weekday evening events.

Salary: $40,000, with medical, dental, and vision health benefits
Position is available July 2018
Questions: email Dany Naierman, Gallery and Special Projects Manager, dnaierman@wendemuseum.org
To apply: submit resume and brief cover letter to Dany Naierman at dnaierman@wendemuseum.org

 

Qualifications


Ideal candidate
• Proactive self-starter able to follow projects through to completion
• Excited about visitor engagement at an arts and culture organization
• Highly organized and detail-oriented
• Resourceful problem solver
• Enthusiastic and hospitable
• Able to effectively guide and supervise teams
• Able to multi-task a wide variety of activities, prioritizing conflicting needs
• Able to work under pressure and meet deadlines
• Able to work effectively independently and also as a positive team player
• Able to demonstrate emotional maturity and strong interpersonal skills
Required Skills and Experience
• Minimum of 2 years working in a museum or other cultural institution in a public-facing role
• Customer-service or hospitality experience
• Strong writing and communication skills
• Strong computer skills
 o Advanced expertise in Microsoft Office Suite and iWork Suite
 o Experience managing organization-wide email, calendars, and documents
• Valid California Driver’s License and reliable automobile with insurance coverage for use on the job
Helpful but Not Required
• Retail or merchandising experience
• Basic food preparation skills
• Experience working in a nonprofit organization
• Familiar with project management applications
• Familiar with MailChimp, Constant Contact, or similar platform
• Experience working in Altru, Raisers Edge, Salesforce, or other advanced CRM system
• Bilingual or multilingual (Spanish, German, Russian, or other language)

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