Columbia College Hollywood
The Admissions Counselor will be responsible for working with prospective students in order to
identify the best candidates for Columbia College. The Admissions Counselor will also assist
students with the admission and enrollment processes through matriculation
ESSENTIAL DUTIES AND RESPONSIBILITIES
Connects with high school and adult student prospects via face-to-face, personal and/or
telephone interviews and/or e-mail correspondence to identify and determine their
educational needs, concerns, and interests.
Utilizes specific interview and follow-up procedures to guide the prospective students
through the admissions and enrollment processes.
Meet Admissions Department daily, weekly, and quarterly productivity goals, i.e., phone
calls, e-mails, applications, interviews, etc.
Inputs all activity into database management system in a timely and accurate manner.
Conducts tours of our campus and guide potential students through the enrollment
Participates in appropriate recruitment and enrollment activities including: open houses,
orientation, career days, etc.
Secures new inquiries (Personally Developed Referrals) by directly asking phone and in-
person contacts about referrals of others to contact that may be interested in programs
Other duties as assigned.
There are no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – designs workflows and procedures.
Design - uses feedback to modify designs; demonstrates attention to detail.
Problem solving - identifies and resolves problems in a timely manner; gathers and analyzes
information skillfully; develops alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional topics.
Project Management – coordinates projects; communicates changes and progress;
completes projects on time and budget.
Technical skills - pursues training and development opportunities, strives to continuously
build knowledge and skills; shares expertise with others.
Customer service - manages difficult or emotional customer situations; responds promptly
to customer needs; responds to requests for service and assistance; meets commitments.
Interpersonal skills - focuses on solving conflict, not blaming; maintains confidentiality;
listens to others without interrupting; keeps emotions under control; remains open to others'
ideas and tries new things.
Oral communication - speaks clearly and persuasively in positive or negative situations;
listens and gets clarification; responds well to questions; participates in meetings.
Written communication – varies writing style to meet needs, present numerical data
effectively; able to read and interpret written information.
Teamwork - exhibits objectivity and openness to others' views; contributes to building a
positive team spirit.
Leadership -- exhibits confidence in self and others; inspires and motivates others to
perform well; effectively influences actions and opinions of others; accepts feedback from
others; gives appropriate recognition to others.
Quality management – looks for ways to improve and promote quality; demonstrates
accuracy and thoroughness.
Business acumen - understands business implications of decisions,
Cost Consciousness – works within approved budget
Diversity - demonstrates knowledge of EEO policy; shows respect and sensitivity for
cultural differences; educates others on the value of diversity; promotes a harassment-free
environment; builds a diverse workforce.
Ethics - treats people with respect; keeps commitments; inspires the trust of others; works
with integrity and ethically; upholds organizational values.
Organizational support - follows policies and procedures; completes administrative tasks
correctly and on time; benefits organization through outside activities.
Judgment - displays willingness to make decisions; exhibits sound and accurate judgment;
includes appropriate people in the decision-making process; makes timely decisions.
Motivation – demonstrates persistence and overcomes obstacles.
Planning/Organizing - prioritizes and plans work activities; uses time efficiently; plans for
additional resources; sets goals and objectives; develops realistic action plans.
Professionalism - approaches others in a tactful manner; reacts well under pressure; treats
others with respect and consideration regardless of their status or position; accepts
responsibility for own actions.
Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote
quality; monitors own work to ensure quality.
Safety and security - reports potentially unsafe conditions.
Attendance/Punctuality - is consistently at work and on time except for protected absences;
ensures work responsibilities are covered when absent; arrives at meetings and appointments
Dependability - follows instructions, responds to management direction; takes responsibility
for own actions; completes tasks on time or notifies appropriate person with an alternate plan
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s Degree preferred
At least 1 year of related experience (Admissions, Account Management, retail sales,
entertainment, technical recruitment, etc.).
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-on-
one and small group situations to customers, clients, and other employees of the
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and percent and to create
and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Internet software;
Spreadsheet software and Word Processing software. Extensive knowledge of
CampusVue/CampusNexus database management required
Ability to handle multiple tasks utilizing strong planning, organization, and time
management skills while generating a high level of quality work.
Provide superior customer service when interacting with prospective students on the
phone, in writing, by email, text message and/or in person.
Communicates effectively when working with prospective, future, and current students to
avoid misrepresentation at all times.
Ability to adapt to procedural and workflow changes as they occur.
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
While performing the duties of this Job, the employee is regularly required to walk; sit and talk
or hear. The employee must frequently lift and/or move up to 10 pounds.
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.