Assistant Box Office Manager/Sales Associate

Odyssey Theatre

Los Angeles, CA

Assistant Box Office Manager & Sales Associate Wanted at The Odyssey Theatre LA's longest running 99-seat theatre! This position has great potential for freelancers or recent grads.

The Odyssey Theatre Ensemble is seeking a part-time (12-15 hrs/wk.) Assistant Box Office Manager. Standard hours are Friday- Saturday evenings 4:00pm-8:30pm and Sunday afternoons 11:30pm-4pm. Evening and weekend shifts are required. Additional hours may be offered based on availability, performance and abilities. This is more than just answering phones and passing out tickets.

Essential Responsibilities:

- Provide friendly and responsible customer service in operating the box office.
- Build and manage events within our ticketing software (OvationTix).
- Enter information into computerized ticketing databases, issue tickets, process ticket, subscription and donation mail order and direct sales in person, by telephone and online.
- Work the box office during & prior to performances. And fill in for the Manager when he has to be away.
- Screen calls and answer patrons’ questions, respond to concerns and requests for information.
- Patron reporting and analysis, and accounting reconciliation.
- General administrative duties as assigned.
- Assist Box Office Manager & Associate Artistic Director as assigned.

Required Skills/Experience:

- Strong ability to multi-task and prioritize.
- Ability to work in a high volume/high stress environment.
- Comfortable handling a multi-line phone system.
- Ability to work nights, weekends and holidays.
- Telemarketing, sales and marketing background a plus.
- Self-starter, takes initiative, does not need to be micro-managed. Takes direction well.
- Excellent written and verbal communication skills.
- Familiarity with OvationTix, Filemaker Pro, Constant Contact, Google Docs, Google Ads, Word, Canva, Excel, strongly preferred.
- Cash handling & reconciliation experience.
- Troubleshooting skills and Managerial experience is required.
- Social media & blogging skills are a plus.
- Previous customer service and/or live theatre box office experience required.
- Love and knowledge of theatre.

Reports to the Box Office Manager and Associate Artistic Director. Pay: $15/hr.

Please send a resume and cover letter to box office manager: mark@odysseytheatre.com. Please include "Assistant Box Office Manager" in the subject line. Looking to fill position within the next few weeks.

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