Claremont Graduate University
Under the supervision of the Director of the Center for Business and Management of the Arts, the Assistant Director provides support in all aspects of the program, including student advising and referral to CGU services, faculty communication, extracurricular and travel programs, marketing and development, equity initiatives and budget. The Assistant Director manages student support for both domestic and international students, serving as the primary contact for new and continuing students concerning enrollment, financial aid, registration, and timely progress toward completing their degree.
The Assistant Director proactively supports faculty in the program, ensuring that they have the information and tools needed to teach effectively.
The Assistant Director works closely with assistant directors in all schools across the university to coordinate services, curricula, and programs, and particularly with counterparts at the Drucker School and School of Arts and Humanities. This position interfaces with all administrative offices as needed.
This Assistant Director advances the University’s mission and strategic plan by recruiting, retaining, and supporting the academic success of Claremont Graduate University students in the Center for Business and Management of the Arts program. The Assistant Director models best practices and enforces CGU policies and procedures while analyzing metrics and recommending policy modifications and improvements.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
Essential Job Functions
Serve as point-of-contact for all student inquiries regarding, enrollment, student life, financial aid, travel, and events and proactively solve problems as they arise.
Develop all communications with students and adjunct faculty regarding university policies and procedures, including planning and leading the orientation program for incoming students.
Support the Director in advising students, developing curriculum schedules, and completing registrations.
Support faculty with access to resources and tools needed to ensure effective teaching.
Plan and manage special events.
Lead planning and execution of domestic and international travel that is consistent with the academic goals of the program.
Screen and score completed applications, conduct preliminary interviews with prospective students, and make admission and fellowship recommendations to the Director.
Supervise student workers and any additional personnel brought on to support the program.
Develop and execute evaluations to collect meaningful data on all facets of the program.
Track program financials and provide quarterly analysis on financial status, with recommendations for maintaining program budgets. Draft annual budgets for review.
Serve as liaison with assistant directors and directors of other university programs.
Additional Duties and Responsibilities:
Assist the Director with marketing and development objectives, providing support as needed.
Represent CBMArts at public events.
Meet with staff in the Recruitment and Admission Office, Dean of Students and Office of Student Life, Diversity and Leadership, and Academic Affairs.
Perform related duties independently as assigned.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:
Demonstrated knowledge of student development; experience in working with diverse communities and across multiple identities; and respect and consideration for all identities, perspectives, and differences.
Flexibility to navigate changing priorities, tasks and assignments in partnership with colleagues across multiple units.
Excellent problem-solving skills and ability to prioritize and multitask in a fast–paced environment.
Event and travel conceptualization, planning and coordination.
Experience working with, and aptitude for, learning various technologies, including data base systems; knowledge of People Soft, Microsoft Office, including Word and Excel.
Ability to support a program by offering exceptional customer-service aimed at high-quality interaction that produces measurable results.
Excellent positive oral and written communication skills and interpersonal skills.
Cross campus collaboration and development of relationships with faculty and staff.
Effective communication, supervisory, and management skills.
Ability to establish systems and processes that support targeted enrollment and development goals.
Organization and time management, with strict attention to detail and timelines.
Ability to maintain a high level of accuracy and confidentiality concerning student records and concerns.
Demonstrated competencies and standards expressed by the American College Personnel Association and the CAS Standards for Individual Excellence.
Ability to absorb and anticipate needs of the office.
Ability to work independently and manage multiple projects while maintaining the priorities and needs of the CBMArts office.
Ability to research and interpret complex rules and regulations.
Work under pressure of enrollment goals and deadlines.
Ability to travel, domestically and internationally.
Ability to establish rapport quickly and easily with diverse groups.
EDUCATION: Master’s degree, or any combination of education and experience that provides the required knowledge, skills, and abilities.
EXPERIENCE: Minimum of 3 years’ experience with advisement of international and domestic students in college or University setting or any combination of experience in similar settings.
HOURS: Regular hours for this position are 8:30 AM to 5:00 PM Monday through Friday onsite, however days and hours may shift due to events, extracurricular activities and travel as needed. Work during some evenings and weekends may be required. Due to the nature of this role the position is expected to work onsite most days.
LICENSES / CERTIFICATES: Driver's license; passport; United States Citizen or lawful permanent resident.
CLASSIFICATION AND STATUS: Full-time benefits based, exempt position.
REPORTS TO: Director of Business and Management of the Arts
This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act. Successful completion of criminal background and DMV checks required for final candidate. Salary begins at $58,240 with health/medical, dental, PTO, life insurance, retirement.
APPLY HERE by 12/31/21