Audience Services Coordinators

Hollywood Fringe Festival

Hollywood, CA

The Audience Services Coordinators will assist audience members in all their varying needs and help guide and train other staff to do so as well. During the festival, the Audience Services Coordinators will staff the Fringe Audience Services Desk, our (virtual & in person) info desk, ticket booth and shop all in one, with the assistance of other Audience Services staff and Fringe volunteers.

Responsibilities (on site & from home) during festival (June)

  • Staff our Audience Services Desk (in-person in Hollywood) Friday – Sunday 5:30 pm – 10:30 pm August 6-29, 2021
  • Process ticketing and merchandise sales at Fringe Concierge
  • Maintain a clean and organized work space
  • Manage merchandise inventory
  • Assist with festival events like Awards (August 29, 2021)
  • Coordinate implementation of audience service goals & initiatives

What to Expect

  • $18/hour
  • Paid training
  • Approximately 15 hours/weekend on site, with the opportunity to add additional hours if asked (but not required)
  • Collaborative work environment
  • During the festival, there is a varying pace from slow afternoons to loud and busy nights

Qualifications

  • High school graduate, some college preferred
  • Customer service skills
  • Knowledge of (or interest in learning about) ADA compliance and accessibility in the performing arts
  • Passion for creating inclusive spaces and the performing arts
  • Commitment to equity and diversity
  • Desire to work with others, as this a team effort festival
  • Cash-handling experience a plus
  • Knowledge of Google Drive, Slack, Excel, Square, and/or ZenDesk a plus
  • Strong consideration given to bilingual applicants. English/Spanish ideal, but not required
  • Is a plus if you have a car that you’d be willing to drive (gas reimbursement available)
To apply, please upload your resume/CV to this google form (https://forms.gle/yTCggCejnJjDGu247) and answer the three questions within the doc as accurately as you can. Please submit by July 19, 2021.

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