The Odyssey Theatre Ensemble is seeking a part-time (30-36 hrs/wk) Box Office & Social Media manager with flexible weekly schedule but required evening and weekend shifts. 2-3 years experience in box office administration, theatre management and/or production are a must.

Essential Responsibilities:

• Must have a passion for theatre and non-profit work.
• Manages box office staff/volunteers for a three-theatre complex
• Processes donations/memberships for theatr
• Phone reservations for Odyssey and visiting productions
• Audience outreach to community organizations, groups and schools
• Marketing for Odyssey produced productions
• Orientations for new rentals and new productions
• Provides friendly and responsible customer service in operating the box office.
• Builds and manages events within our ticketing software (OvationTix).
• Manages 3rd party ticket vendor allotments.
• Enters information into computerized ticketing databases, issues tickets, processes tickets, subscription and donation mail order and direct sales in person, by telephone and online.
• Attending mandatory weekly staff meetings and participating in brainstorming and problem-solving.
• Assists with front-of-house when necessary.
• Screens calls and patrons, responds to complaints and requests for information.
• Manages and maintains patron databases.
• Assists in the creation and deployment of mailings and e-mailings, promotional
  content and design.
• Patron reporting and analysis, and accounting reconciliation.
• Responsible for assisting in the creation and management of all social media platforms – blog, Facebook, Twitter, & website.
• Assisting with special events/promotions.
• Friendly and personable demeanor.
• General administrative duties as assigned by Associate Artistic Director and Artistic Director.

Required Skills/Experience:

• Comfortable handling a multi-line phone system.
• Ability to work nights, weekends and holidays.
• Excellent written and verbal communication skills.
• Must have a basic knowledge of accounting, Microsoft Office and Excel.
• Familiarity with OvationTix/AudienceView, Filemaker Pro, Constant Contact, Google Docs, Excel, Photoshop/Canva and Social Media strongly preferred.
• Ability to handle a fast-paced environment.
• Great mulit-tasking skills.
• Knowledge of grant writing/submissions is a plus.
• Team player and willingness to assist in other aspects of production and management.
• Some graphic design experience, blog, and website management are a plus.
• Cash handling & reconciliation experience.
• Previous customer service and/or live theatre box office experience required.