Yucaipa Performing Arts Center (YPAC)

Yucaipa, CA

Job Description

Assist patrons with ticket distribution via ticket purchases (selling) or picking up tickets previously arranged (will call) and provide general information pertaining to the Yucaipa Performing Arts Center (YPAC).

Examples of Duties

Typical job duties include:

• Communicates pleasantly and courteously with guests, management, and co-workers
• Assist guests with ticket purchasing on show and non-show days using the Purplepass ticketing system
• Follow proper procedures for cash/credit card handling, reconciling of cash and inventory discrepancies

• Distribution of will call (previously arranged tickets) to guests for various events
• Assist guests with general concert information i.e., event availability, event pricing, event seating, event scheduling, and general parking information
• Assist with artist's tour ticket distribution and guest list
• Accurately reconcile all sales and will call receipts
• Resolving complaints in a prompt and friendly manner, ensuring guest satisfaction and referring more complex problems or customer service issues to appropriate managers
• Be flexible with adjustments to duties and assignments on a shift by shift basis
• Other duties as assigned

Typical Qualifications

• 16 years of age or older
• Must be able to accurately count and efficiently deal with large quantities of cash or other payment methods such as credit cards, checks or money orders
• Ability to multitask in a fast-paced environment
• Ability to work with people effectively as well as understand and execute instructions
• Must be available to work weekends, weekdays, nights, and holidays
• Adhere to YPAC uniform and appearance policy along with work and break schedules
• Must be friendly, reliable and work as a team member

Supplemental Information