Development and Marketing Coordinator

BroadStage

Santa Monica, CA

BroadStage in Santa Monica seeks a Development and Marketing Coordinator to support the operations of our Development and Marketing departments. In this role, you will join a team of energetic, enthusiastic, and smart professionals with a passion for the arts and the audience experience. You bring your energy, organizational skills, and attention to detail as you support both the Development and Marketing departments through database management, donor concierge services, and audience outreach and communications.

About the BroadStage
BroadStage is a contemporary performing arts presenter in Santa Monica that energizes audiences and community through bold performances and personal connection. A proud flagship of Santa Monica College, BroadStage is one of Los Angeles’ leading venues to experience daring artistic performances. BroadStage’s intimate yet strikingly grand 499-seat venue combines the warmth of a small theater with the acoustics and staging of a grand hall. Working in partnership with Santa Monica College, BroadStage is part of the school’s tradition of community service, providing educational programming, master classes, and special events for students, at both K-12 and college levels. Approaching a 15-year anniversary in 2023, we’re expanding to meet a rapidly evolving set of needs for artists, audiences, community, and campus. Under the leadership of Artistic & Executive Director Rob Bailis, BroadStage is broadening its impact through a new artistic vision and expanded venue footprint, celebrating our shared humanity and expanding the role the arts play in the vitality of our diverse community. We believe that through the arts we can design the future we wish to see, evolving our work for a new day, and shaping a world in which we can all proudly live.

About the Role
Reporting to both the Director of Development and the Director of Marketing & Communications, the Development and Marketing Coordinator will join the Development and Marketing teams which include seven staff members across the two departments. This position will support Development and Marketing operations including database management, Member concierge services, and audience outreach and communications.

Areas of Accountability

Database, Data Management, Prospect Research, Gift processing and Gift Acknowledgment
Manage gift entry and processing in our Customer Relationship Management (CRM) software, Patron Manager.
Draft, prepare, and distribute gift acknowledgment letters, including securing signatures from leadership when necessary, ensuring letters are delivered in a timely fashion.
Conduct both donor and marketing research and assist with campaign analysis
Coordinate list segmentation for audience communications.
Assist in updating Member profiles and solicitation plans in Patron Manager.
Assist with prospect identification processes in Patron Manager (using iWave software).
Support Director of Development in generating and distributing financial reports from Patron Manager.
Maintain integrity of new and current data in Patron Manager
Track and document both departments’ use of Patron Manager and maintain Standard Operating Procedure manual accordingly.

Member Concierge Services
Monitor the Development department email and phone line, responding in a timely fashion to fulfill Member ticket requests such as refunds or exchanges, offer event recommendations, or answer general inquiries.
Assist with subscription and single ticket sales for VIP Members.
Coordinate with Patron Services in the process of holding, allocating, and releasing complimentary ticket holds.
Maintain Member files (digitally and hard copy).

Marketing & General Operations
Create and execute grassroots marketing programs, including student outreach and community partnerships.
Lead program book process (digital and print).
Assist in maintaining the artist asset library.
Manage department calendars.
Attend external functions including performances, member events, and fundraising events for BroadStage to interact with audience members, and represent BroadStage at meetings, conferences, and other functions as necessary

Essential Skills
Excellent interpersonal and written skills
Attention to detail and strong organizational skills
Ability to multitask; manage details and deadlines with forethought
Proficiency in Microsoft Word and Excel.
Comfortable with CRM and wealth screening software a plus; eagerness to learn new platforms and processes to support the work of Marketing and Development.
Openness to a culture of equity, diversity, and inclusion.


Location: This position is based in Santa Monica, California. BroadStage is currently a hybrid on-site/work from home workplace. Availability to work events at night and on weekends needed.

Submit a resume and cover letter to [email protected] and put the title of the job “Development and Marketing Coordinator” in the subject line by 7/20/22.


VACCINATION POLICY
BroadStage operates in facilities owned by Santa Monica College and is included in the campus COVID-19 vaccination program for employees which requires employees working on-site to be fully vaccinated and to comply with all other safety measures, such as indoor masking and social distancing. In addition, the candidate selected for this position must be able to meet external contractual obligations regarding Covid safety set by touring artists and their companies, which requires that all personnel they come in contact with be vaccinated. As such, being fully vaccinated at the start of employment is a requirement for accepting the position.

At BroadStage, we believe that the performing arts are a source of joy, nourishment, and connection, and that art flourishes when we all cooperate to create a space for it. BroadStage recognizes that the values of equity, diversity, inclusion, justice, and respect must be fundamental to our work, and it is the responsibility of our staff, artists, and patrons to create a welcoming environment for all. We take pride in the culture we are cultivating within our organization, as we celebrate the differences that bring us closer together. Visit broadstage.org to learn more.

BroadStage is an Equal Opportunity Employer and all qualified applicants for employment will have full and equal access to employment opportunities.

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