The Future Perfect

Los Angeles, CA

DESCRIPTION

The Future Perfect is seeking a Customer Support Specialist to work with our architecture, interior design and contract clients in a creative and fast paced environment. The Customer Support Specialist will work alongside the sales team to ensure that all the details of a transaction are followed through. We are looking for a highly motivated, organized and resourceful individual to join the sales team in this role. The ideal candidate is proactive, detail oriented and a collaborative team member.

What you'll do

• Proactively resolve customer issues using problem-solving and customer service skills.
• Multitask; effectively and accurately utilize multiple systems concurrently to accurately capture all customer and order information.
• Collaborate with internal departments including logistics, finance, and account management to ensure a smooth, seamless luxury experience.
• Support the Sales Director in maintaining strong customer relationships by being the first point of contact.
• Be the positive brand voice for The Future Perfect clients.
• Develop and demonstrate a strong understanding of the brand.
• Maintain a calm and positive demeanor with all clients, colleagues, internal and external contacts.
• Effectively communicate policies, procedures, and manage customer expectations.

What you'll bring

• Minimum 1 - 2 years of experience in a fast paced, customer service or e-commerce environment; Sales and/or Operations experience a plus.
• Multilingual preferred, but not required.
• Attention to detail; ability to think outside the box; strong follow-up skills; resourceful and creative.
• Self-starter, highly motivated to prove results.
• Solution focused; ability to identify and anticipate customer issues and superior problem-solving skills.
• Time management; ability to focus on multiple tasks, time allocation, and prioritization.
• Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions.
• Innovative; constantly seeking ways to gain/build relationships and improve processes.
• Patient and thick skinned; handle escalated clients in a calm manner and diffuse challenging situations.
• Team Player and collaborative, always willing to step up and help out.
• Solid Computer Skills: Internet browsers/search engines, Google Systems, Microsoft Office and Salesforce CRM.

HOW TO APPLY

Send email including cover letter and resume embedded into the email to [email protected] with "Client Support Specialist" in the subject line.