The Future Perfect is seeking a Client Support Specialist to work with our architecture, interior design and contract clients in a creative and fast paced environment. The Client Support Specialist will work alongside the sales team to ensure that all the details of a transaction are followed through. We are looking for a highly motivated, organized and resourceful individual to join the sales team in this role. The ideal candidate is proactive, detail oriented and a collaborative team member.

What you’ll do

• Proactively resolve customer issues using problem-solving and customer service skills

• Multitask; Effectively and accurately utilize multiple systems concurrently to accurately capture all customer and order information

• Collaborate with internal departments including logistics, finance, and account management to ensure a smooth, seamless luxury experience

• Support the Sales Director in maintaining strong customer relationships by being the first point of contact

• Be the positive brand voice for The Future Perfect clients

• Develop and demonstrate a strong understanding of the brand

• Maintain a calm and positive demeanor with all clients, colleagues, internal and external contacts

• Effectively communicate policies, procedures, and manage customer expectations

What you'll bring

• Minimum 1 - 2  years of experience in a fast paced, customer service or e-commerce environment; Sales and/or Operations experience a plus

• Attention to detail; ability to think outside the box; strong follow-up skills; resourceful and creative

• Self-starter, highly motivated to prove results

• Solution focused; ability to identify and anticipate customer issues and superior problem-solving skills

• Time management; ability to focus on multiple tasks, time allocation, and prioritization

• Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions

• Innovative; constantly seeking ways to gain/build relationships and improve processes

• Patient and thick skinned; handle escalated clients in a calm manner and diffuse challenging situations

• Team Player and collaborative, always willing to step up and help out

• Solid Computer Skills: Internet browsers/search engines, Google Systems, Microsoft Office and Salesforce CRM