Community Outreach Assistant

City of Glendale

Glendale, CA

Community Outreach Assistant


The Position



Under supervision, this classification performs general duties involving developing, implementing and overseeing community engagement efforts for library services, projects and public programs.  This position would also be responsible for related marketing tasks including social media management, website maintenance, preparing promotional campaigns, and increasing awareness art and music programs and services at the library department.


Essential functions of the job include, but are not limited to, the following:

Provides staff assistance to community groups and technical support for library projects, programs and facility rentals.


Develops publicity materials associated with library programs as needed.


Assists in the development of video presentations related to projects, programs and services undertaken by the Library. .

Plans, organizes special events, marketing projects and campaigns that promote library programs and projects.  Develops focused public relations campaigns for specific projects and programs.


Develops motivation efforts for increased citizen participation in the arts.


Prepares strategies to disseminate information and elicits feedback from the community.

Conducts outreach to target populations to increase engagement with arts & cultural programs.


Explains Library processes and procedures clearly and effectively.


Assists and trains operation staff in public participation strategies.


Serves as liaison with community organizations and develops partnerships.


Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner.


Performs other related duties as assigned or as the situation requires.


Minimum Requirements

Knowledge, Skills & Abilities

Knowledge, experience and skill in:

Conflict resolution.

Exceptional customer service practices.

Mass media communication.

Organizing and coordinating special events.

Photoshop and Adobe Illustrator software.

Public speaking.

Website maintenance.

Working with Social Media to promote programs and services.

Writing press releases.


Ability to:

Analyze programs and develop solutions.

Build effective community work teams.

Communicate effectively in English.

Communicate effectively with citizens and other City employees

Compose effective written communications.

Design and implement marketing campaigns for various programs.

Complete tasks in a detail oriented manner.

Develop citizen participation strategies.

Establish and maintain positive working relationships with fellow employees and the public.

Exercise judgment and discretion in problem situations.

Foster a teamwork environment.

Handle confidential information with discretion.

Lead and coordinate activities of community groups.

Plan, coordinate, implement and evaluate programs for large groups.

Read, write and comprehend directions in English.

Speak before community groups and make public presentations.

Use computers and various software applications.

Meet deadlines.


Other Characteristics

Willingness to:

Assume responsibility for maintaining a safe working environment.

Work a flexible schedule which may include evening and/or weekend hours.


Two years related experience performing community organizing or citizen participation strategies.


Experience employing marketing/communication strategies,and using Photoshop and Adobe Illustrator  to create publicity materials and maintain websites/social media accounts is highly desirable.



Bachelor's degree in Political Science, Public Administration, Organizational Development, Marketing, Communications, or a related field.



Valid Class C California driver's license.



An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.

Selection Process

The examination will consist of an evaluation, a written, and an oral, with the evaluation as a qualifying step, written – pass/fail, and the oral 100%.  Candidates must pass the written examination with a minimum score of 70.00% in order to be considered for an oral interview. Due to the large number of applications anticipated, the City of Glendale cannot guarantee that all applicants who pass the written exam will be invited to an oral interview. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.

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