Assistant House Manager for The Los Angeles Theatre Center, part-time


The Los Angeles Theatre Center is strategically positioned within the revitalized urban core of downtown Los Angeles, with four ethnically and artistically diverse companies-in-residence, including the Latino Theater Company, Robey Theater Company, Los Angeles Dance Project, and Playwrights’ Arena. The LATC is also a presenter of drama, music, film, and design programs that amplify the city’s cultural dynamism. With three traditional theatres, a black box, a convertible space, and multiple rehearsal rooms, there is always something exciting happening.


The Assistant House Manager will assist the House Manager in creating a warm and welcoming environment for patrons and rental clients. The AHM must have the leadership ability and judgment to act as HM, when required. This is a part time position with hours fluctuating with the theatre season.


All candidates must be available for the upcoming Encuentro festival, October 16 – November 9. The AHM will be required to work Thursday & Friday mornings and most weekend afternoon/evenings, during this period.



 -  Communicate regularly with House Manager during events

 -  Assist with supervision of usher and concessions staff and delegates assignments

 -  Assist with the safety and seating of patrons/guests for five theatre spaces

 -  Provide outstanding customer service

 -  Assist with seating issues, latecomers, and tearing tickets

 -  Resolve patrons concerns

 -  Assist with pre-show setup including: tables, chairs, reserved seats, stanchions, etc.

 -  Coordinate set-up of lobby with rental clients, in accordance with pre-determined guidelines

 -  Ensure rental users and patrons follow theatre safety policies and fire codes

 -  Assist bartender with concession setup, sales and cleanup as needed; balance cash and inventory at end of shift

 -  Assist in recruiting, managing, motivating and encouraging all front of the house staff

 -  Provide ongoing evaluation of front-of-house procedures to facilitate continual process improvement

 -  Attend staff meetings as requested

 -  Take leadership position when House Manager is off-site


Job Requirements and Qualifications

 -  3+ years of progressively responsible experience in customer service, front of house, and/or box office

 -  Outstanding customer service skills

 -  Fluency in Spanish

 -  Previous supervisory experience

 -  Theatre experience preferred

 -  Problem solving; ability to work in high stress situations

 -  Team player, works well with others, able to take direction

 -  Able to be flexible and multi-task in a fast paced environment

 -  Excellent communication skills, particularly oral

 -  At least 21 years of age

 -  Able to stand for long periods of time, climb stairs in dim lighting

 -  Able to lift and carry 20 lbs.

 -  Able to use a 2 way radio with appropriate etiquette

 -  Competency with the MS Word and Excel

 -  Quick and conscientious response to email/text/phone communications

 -  Must have a flexible schedule; weekday evenings and weekends required, and some weekday mornings and holidays

 -  Experience at a non-profit arts institution a plus


Please send resume/cover letter to:

Rachel Fain, House Manager

[email protected]