JOB POSTING: Assistant Ticket Services Manager Position SummaryThe Wallis Annenberg Center for the Performing Arts in Beverly Hills, CA is seeking an Assistant Ticket Services Manager. Reporting to the Ticket Services Manager the position will assist in the management and administrative oversight of ticket services including assisting in the management of part-time and seasonal ticket services staff with particular front line responsibilities and serve in rotation with the Ticket Services Manager as event MOD. Ensure a high-quality experience for all patrons and customers. Provide correct and efficient operation of the Tessitura ticketing system, ticket printers, scanners, TNEW and the box office telephone system. Adhere to box office policies, etiquette and procedures relating to ticket sales. Process orders via mail, telephone, internet, group sales and reservations, as well as in-person counter sales. Responsible for taking payment in various forms – cash, checks, credit and debit cards, gift cards and vouchers, as well as daily and post-performance reconciliations. Such other duties, functions and special projects, as assigned.
Build and edit performance and series ticket data as needed in Tessitura. Assist with general accounting including settlements for shows, performance wraps and daily wraps, and pulling reports from the ticketing system. Conduct research and make outbound sales calls to fulfill cooperative group sales and other sales related campaigns. Respond to queries from community groups, patrons, donors and staff regarding program services. Reconcile sales and provide relevant reports. Other administrative duties as required include telephoning customers to resolve queries, updating customer records as well as data entry in Tessitura.
Assist customers in a polite, friendly and helpful manner, representing The Wallis to the public, business contacts and visiting companies with cordial professionalism. Take opportunities to make patrons and customers aware of relevant special offers, other shows and services. Provide positive and accurate information and assistance in response to inquiries.
Work as a team with marketing, front of house and event staff on scheduled performances, programs and events. Assist in the implementation of patron surveys and other marketing campaigns. Assemble and implement mailings. Complete all duties with a customer service focus through teamwork and dedication to The Wallis’ principles. Able to work calmly under tight deadlines and respond gracefully to high pressure situations, show initiative and plan ahead. Works well in a team environment. Must communicate effectively and efficiently. Ability to manage multiple complex job functions. Excellent computer skills including Microsoft Office with particular proficiency in Excel required. Previous box office, customer service and Tessitura experience and/or intermediate knowledge of computerized ticketing software is required. Must be able to lift 25-lbs and be able to stand/or sit for extended periods of time. This position requires working irregular hours according to performance schedule.
Salary is competitive with benefits. Start date is immediate and position is full-time, year round. Please e-mail cover letter, resume with salary history, and three references to [email protected]
. Theater ProfileWallis Annenberg Center for the Performing Arts has transformed a Beverly Hills city block into a vibrant new cultural destination with two distinct buildings: the historic Beverly Hills Post Office and the new, contemporary 500-seat, state-of-the-art Goldsmith Theater. Within the Post Office, existing spaces have been re-imagined into a flexible 150-seat Studio Theater, three classrooms for a theater school, a café, and gift shop. Located in the heart of the city’s finest shopping and dining destination, The Wallis serves Beverly Hills and Greater Los Angeles, and is a home to artists from around the world. More information at www.thewallis.org. The Wallis is an Equal Opportunity Employer.
