Box Office Manager (Supervisor)

City of Thousand Oaks


The Position

The Box Office Manager will interact closely with theatre patrons, artist representatives, resident arts companies, theatre rental clients and Thousand Oaks Civic Arts Plaza (TOCAP) partner organizations.

The Manager will work with theatre rental clients to set up events on the ticketing system, maintain seating manifests, maintain financial records, and manage the preparation, presentation and settlement of all event box office statements.  The manager is responsible for supervising and overseeing all ticketing service activities for the Thousand Oaks Civic Arts Plaza theatres.


The Cultural Affairs Department

The Cultural Affairs Department oversees theatre productions for the Civic Arts Plaza, one of the largest performing arts centers between Los Angeles and San Francisco. The Civic Arts Plaza encompasses two theatres—the 1,800-seat Fred Kavli Theatre and the 394-seat Janet and Ray Scherr Forum Theatre. The Civic Arts Plaza box office processes over 225,000 tickets and averages $6.7 million in ticket sales each year. The performing arts center combines outstanding arts and entertainment with state-of-the art technology and acoustics. Over 200,000 patrons and 35,000 children attend more than 350 performances annually. The Thousand Oaks Civic Arts Plaza is funded through a unique public/private partnership between the City of Thousand Oaks and the Alliance for the Arts.

The City houses its own fine art collection and encourages the arts through the Department’s Arts Services Division. Arts Services includes the Thousand Oaks Arts Commission, Fred Kavli Theatre Visual Arts, Thousand Oaks Community Gallery, and Annual Art and Photography Show. The Cultural Affairs Department also provides administration and staffing to the City’s Council on Aging and Youth Commission. The adopted department budget for Fiscal Year 2014-2015 is $4.3 million for personnel, maintenance and operations costs. The Thousand Oaks Civic Arts Plaza Foundation (TOCAP Foundation) is the 501(c) 3 non-profit in-house presenting arm of the Civic Arts Plaza, which uses private funds to present approximately 30 performances annually. The balance of 320 performances is constituted by rentals for both professional and community performances.



The Ideal Candidate


Thousand Oaks is preparing the organization for the future and the new Box Office Manager must have a positive, forward thinking perspective. An enthusiastic professional with excellent customer service and strong management skills, offering creativity and resourcefulness in the development, and implementation of all aspects of Box Office management is essential.


Knowledge of theatre operations and procedures; box office management techniques for a performing arts facility; computerized ticketing systems; accounting, cash handling, finance and audit procedures; and effective supervision skills are essential.



The new Manager is expected to be both tactical and strategic, have exceptional commitment to customer service, have a big-picture perspective and possess the following attributes of senior level management:


Strong Character Passion

Positive Attitude Technologically Savvy

High Energy Adaptability

Leadership Team Player

Confidence/Decisiveness Good Judgment

Communication Skills Common Sense

Service-Oriented Community Focused

The successful candidate will contribute to positive organizational transactions by providing exceptional customer service, teamwork, analytical, administrative and supervisory skills.


Compensation and Benefits

The City of Thousand Oaks offers a competitive total compensation package.  The current annual salary range for this position is $60,200 to $91,132.  Compensation level is determined by qualifications and experience.  The City provides an excellent benefits package that includes contribution towards medical, dental, and life insurance in addition to retirement pension, as well as additional benefits.


How to Apply

Electronic applications may be submitted by visiting www.toaks.org and clicking on “City Employment.”  Completion of an online City application and supplemental questionnaire are required.


Final Filing Date:  September 15, 2014

For additional information or questions, please contact the Human Resources Department at (805) 449-2144.