Job Title: Customer Service Representative

Department:              LA - Administration

FLSA Status:   Non-exempt

The nation's largest and most comprehensive service provider to museums, galleries, auction houses and private collectors has an immediate opening for a Customer Service Representative (CSR) in its LA office.  The essential functions of the CSR include, but are not limited to, responding to customers’ information requests, job orders and special needs, while maintaining a high level of customer satisfaction.   

Other duties include: 

• Convey and coordinate customer information to Artex’ operations (i.e. warehousing, pricing, packing and shipping) to ensure the success of each job and oversee and direct any work performed by other service providers;

• Identify client’s needs and matching this with the appropriate level of service in addition to advising clients of the range of services provided by Artex;

• Provide clients with a clear and complete written estimate in advance of any work performed including the scope of work and associated estimated costs;  

• Identify what resources are available both internally and externally to successfully realize the customer’s requests in a timely, efficient and economical manner;  

• Solicits sales of new or additional services

The ideal candidate will possess the following as minimum qualifications:

• Strong attention to detail, customer service oriented and able to work in a high pressure environment possessing both strong oral (pleasant speaking voice) and written communication skills;  

• A minimum of 2-4 years of customer service and/or sales related education experience/training;

• Demonstrated proficiency utilizing Microsoft Office is required.  Familiarity with Filemaker Pro a plus;

• Knowledge of or background in art or the art services industry helpful, but not required.  

If you desire to relocate or otherwise wish to be considered for this position, please submit your resume to HR via [email protected].  Consideration will be granted ONLY to those who possess the minimum qualifications as stipulated above.

EOE AA M/F/Veteran/Disability