INTERNAL JOB POSTING/

POSITION ANNOUNCEMENT

 Job Title:                         Customer Service Representative

Department:              LA - Administration

FLSA Status:              Non-exempt

The nation's largest and most comprehensive service provider to museums, galleries, auction houses and private collectors has an immediate opening for a Customer Service Representative (CSR) in its LA office.  The essential functions of the CSR include, but are not limited to, responding to customers’ information requests, job orders and special needs, while maintaining a high level of customer satisfaction.   

Other duties include

• Convey and coordinate customer information to Artex’ operations (i.e. warehousing, pricing, packing and shipping) to ensure the success of each job and oversee and direct any work performed by other service providers;
• Identify client’s needs and matching this with the appropriate level of service in addition to advising clients of the range of services provided by Artex;
• Provide clients with a clear and complete written estimate in advance of any work performed including the scope of work and associated estimated costs; 
• Identify what resources are available both internally and externally to successfully realize the customer’s requests in a timely, efficient and economical manner; 
• Solicits sales of new or additional services.

The ideal candidate will possess the following as minimum qualifications:

 ·       Strong attention to detail, customer service oriented and able to work in a high pressure environment possessing both strong oral (pleasant speaking voice) and written communication skills; 

·       A minimum of 2-4 years of customer service and/or sales related education experience/training;

·       Demonstrated proficiency utilizing Microsoft Office is required.  Familiarity with Filemaker Pro a plus;

·       Knowledge of or background in art or the art services industry helpful, but not required. 

For immediate consideration, please submit your cover letter, resume and salary history/requirements to De'Aira Mitchell in our HR department at [email protected]. For further information, please contact her at (301) 350-5500.

Consideration will be granted ONLY to those who possess the minimum requirements as stipulated above. Protected Veterans are encouraged to apply.

Artex, Inc. is a federal contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, medical condition or disability or protected veteran status.  If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources Department at (301) 350-5500.

An EOE AA M/F/Veteran/Disability Employer