Long Beach Opera, in its 37th season is currently seeking a a fulltime Patron Services Coordinator to begin as soon as possible. This role will primarily handle box office and coordinate marketing activities.
To apply, please submit cover letter and resume to Douglas Clayton at [email protected].
LONG BEACH OPERA
The mission of Long Beach Opera (LBO) is to expand the boundaries of the opera experience in Southern California by presenting new and rare works that engage diverse audiences and instill a love for opera in youth.
LBO’s artistic vision is to create works of the highest artistic level and redefine OPERA as experiences that are Outside the box, Provocative, Engaging, Relevant, and Adventurous. LBO is committed to works that explore the human condition, create dialogue between diverse audiences, explore the world around us, and help us understand life’s meaning.
LBO has received critical acclaim from national and international press like Opera Now, London (“Beloved wild-card of a west coast opera company”) and LA Times (“LBO deserves a medal for its unequalled history of operatic innovation in America”). LBO plays a distinct role in the artistic environment of Long Beach and Greater Los Angeles by presenting new and rarely performed operas, in a variety of theaters and alternative spaces. LBO’s site-specific productions include Ricky Ian Gordon's Orpheus & Euridice in and around the Belmont Plaza Olympic Pool, Peter Lieberson’s King Gesar at Long Beach’s Harry Bridges Memorial Park and Ernest Bloch’s Macbeth in a passenger terminal at the Port of Los Angeles.
PATRON SERVICES COORDINATOR
SUMMARY
The Patron Services Coordinator is responsible for the day-to-day relationships with LBO audiences, through handling all the box office activities and through coordination and execution of LBO’s marketing and communication activities. This entry level, non-exempt, position reports to the Managing Director and works closely with the Managing Director, General Director, and other members of the marketing and development teams to ensure clear and engaging communications with LBO constituents and a smooth and carefully managed box office experience for patrons ranging from student attendees to single ticket buyers to subscribers and VIPs.
ACCOUNTABILITY
- Timely and accurate execution of all activities as directed by the Managing Director.
- Smooth and efficient daily operations.
- Accurate and regular box office and marketing reporting.
- Pleasant and timely response to all patron needs and concerns.
RESPONSIBILITIES INCLUDE:
Marketing
- Creatively work with senior staff, marketing associates, consultants, and press representatives to create messaging and strategies to promote LBO’s brand, programs and events
- Oversee the marketing/communications calendar, and provide reports on accomplishments and reminders to involved staff regarding deadlines and workflows to ensure on-time accomplishment of tasks
- Manage partnership marketing relationships with other arts organizations and civic partners
- Manage the relationship with LBO’s external sales representative for program ad sales and sponsorships
- Ensure consistency in communication messages from the organization to external and internal constituents
- Maintain marketing budget and expense records, and take responsibility for meeting budget expectations in the marketing department
Box Office
- Serve as primary liaison to the company’s CRM database provider
- Engage as the primary customer service representative to LBO patrons
- Provide regular reports on ticket sales and online donations to Production, Finance and Development departments
- Collaborate with the Production department on seating charts and requirements in a variety of unusual performance locations
- Collaborate with Production and the Managing Director regarding Front of House setup and management at LBO productions and events
- Recruit and manage LBO’s volunteers for LBO events, including box office support
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong customer service abilities, both in person, on the phone and by email
- Clear and effective communication skills
- Calm presence in stressful situations
- Comfortable with database operations of various kinds
- Attention to detail and proven ability to manage multiple projects simultaneously
- Strong inter-personal relationship skills
- Thoughtful problem solving skills
- Background or interest in the arts and music in particular is preferred, but not required
DESIRED TRAITS AND CHARACTERISTICS
LBO is an internationally regarded niche cultural organization with a small and highly energized staff and support base; building relationships and understanding the LBO culture is essential to the success of this individual. Ability to working in a collaborative team-based environment is essential, as well as high levels of attention to detail and excellent customer service skills.
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree preferred.
1-3 years customer service, marketing or data management experience preferred.
SPECIAL REQUIREMENTS
Ability to work nights and weekends during productions and special events. Must be able to work during the production season (January through June), and fundraising event(s), and/or other events as requested by General Director. Ability to help with various LBO set-ups, may be expected to lift or move boxes weighing up to 25 pounds.
COMPENSATION
Salary: Hourly, with overtime as approved by supervisor. Hourly rate dependent on experience.
Health: Medical offered.
To apply, please submit cover letter and resume to Douglas Clayton at [email protected].
