March 23, 2006
POSITION TITLE: PRIORITY SERVICES REPRESENTATIVE
REPORTS TO: Department Supervisor and to Director of Priority Services
WORK SCHEDULE: Part time, Flexible shift available 7 days a week. Minimum hours are required per Priority Services Department Policy.
STATUS: Non-Exempt Hourly
COMPENSATION: Hourly wage plus commission & bonuses
**MUST HAVE THEATRE EDUCATION, EXPERIENCE, AND/OR PASSION FOR THE THEATRE**
About The Company
Center Theatre Group is one of the nation’s leading arts and cultural organizations, and California’s most popular theatre company. We produce award-winning theatre year-round at the Ahmanson, Mark Taper Forum and Kirk Douglas Theatre, with a subscriber base that is the largest of any non-profit theatre arts organization. Our mission is to entertain, but also to provoke and to inspire. We believe that theatre is nothing less than a cultural force that has the power to transform the lives of individuals and society at large.
POSITION SUMMARY:
Makes out-bound sales calls for Center Theatre Group subscriptions.
PRIMARY RESPONSIBILITIES:
1. Makes out-bound sales calls to patrons in order to sell subscriptions to Center Theatre Group’s theatre season. Makes a strong effort to maximize volume of calls, contact levels and sales. Supports the sales goals for the seasonal campaigns.
2. Maintains minimum sales goals and hours set by the Priority Services department.
3. Maintains an enthusiastic positive rapport with patrons by providing complete assistance and correct information with the utmost deference and friendliness when taking subscription orders.
4. Maintains accurate records of all sales, both on patron order forms and for daily timecards, patron lead sheets and any other forms required by the department and company.
5. Attends all training sessions and has complete knowledge of the productions being presented as part of the season for the Ahmanson, Mark Taper Forum and Kirk Douglas Theatres. Has total knowledge of CTG ticketing policies and how they relate to the patrons subscription order.
6. Is a member of the annual renewal campaigns, if all requirements have been met.
7. Maintains Center Theatre Group and Priority Services’ high standard of customer service and professionalism when dealing with all patrons and staff.
8. All other duties as assigned.
SECONDARY RESPONSIBILITIES:
1. Attends an annual development review with the Director of Priority Services.
2. Maintains a clean and neat environment in the Priority Services Bungalow.
3. Makes considerable effort to attend all productions offered by Center Theatre Group as offered.
QUALIFICATIONS:
A. Knowledge and essential skills
1. General knowledge of live theatre
2. Sales skill with a friendly and service-oriented demeanor
3. Ability to work in a cohesive and respectful manner with fellow staff members
4. Ability to communicate effectively and create an excellent rapport with people outside the organization, representing the organization to customers, the public, government, and other external sources in an articulate and persuasive manner telephonically and in-person
5. Familiarity with telephone systems and office equipment
B. Essential functions and capabilities
1. Ability to speak English fluently is essential
2. Bilingual is a plus but not mandatory
3. Ability to write legibly
4. Ability to sit in workstation, write and be on the telephone for long periods of time
C. Education, Experience and Licensing
1. High School diploma or GED equivalent required.
2. MUST have prior experience attending theatrical productions and have a passion for theatre
3. Theatre Education/Experience helpful
4. Sales experience desirable
A. Other Notes
a. CTG is not able to provide relocation assistance for this position.
b. Candidates MUST be able to pass a background check.
c. CTG provides a dynamic working environment in which duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of their duties. All employees are expected to be familiar with and adhere to Center Theatre Group’s Personnel Policies and Procedures.
d. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
e. The work of CTG resembles a high energy work environment; there is always a high level of energy, excitement and activity for everyone in the organization; preparing for the next events/activities to accomplish our important mission. Staff members are expected to consciously and continuously promote the mission, values, programs, and impact of the organization when presented with opportunities for participating in membership development and reaching out to personal connections on behalf of CTG.
f. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.
COMPENSATION
The position will receive a competitive compensation. CTG also offers a partial benefits package for this position to those who qualify.
TO APPLY
Please call 213.972.7653
