Japanese American National Museum Job Posting Visitor Services

Associate Temporary/Part-Time/



An affiliate of the Smithsonian Institution and AAM accredited, the

Japanese American National Museum (www.janm.org) is recognized as one of

the nation’s premier cultural museums. The National Museum is located

adjacent to the Metro Gold Line in the Little Tokyo/Arts district in

downtown Los Angeles, a neighborhood that has experienced an exciting

revitalization with diverse new restaurants, shops, luxury apartments, and



The mission of the Japanese American National Museum, home of the National

Center for the Preservation of Democracy, “is to promote understanding and

appreciation of America’s ethnic and cultural diversity by sharing the

Japanese American experience. Based in the historic Little Tokyo

neighborhood, it has a nation-wide focus and international base of support.

In conjunction with Sanrio the National Museum will present the world’s

first large-scale Hello Kitty museum retrospective.


Provides front-line customer service to museum visitors in the front lobby,

over the phone and via email, and processes admissions in the lobby on

Friday - Sundays. Part-Time up to 24 hours per week. This is a temporary

position from approximately 9/16/14 – 4/26/15 for the *Hello! Exploring the

Supercute World of Hello Kitty* exhibition. Minimum of 1 year experience

working in a non-profit, volunteer centered organization in a customer

service role. Understanding of basic principles of volunteer management.

Professional phone manner is essential. Strong proofreading skills and

attention to detail is critical. Knowledge of Japanese American history and

culture a plus. Must be able to provide courteous and effective service to

co-workers, volunteers and the general public. Ability to effectively

present information in on-on-one and group format. Computer literate,

Internet savvy, and experience with MS Word and Excel, Altru or similar

software, register or POS system. Familiarity with Google Calendar, and

Gmail a plus. Visit www.janm.org/jobs/ for application form and to view

full job description. EOE.


Benefits include: paid parking, discounts in museum store and on-site Chado

tea room


Submit: Cover Letter, application and resume with salary history &



Japanese American National Museum


Attn: Human Resources


Re: Visitor Services Associate – Temporary (Hello Kitty)


100 N. Central Ave, Los Angeles, CA 90012


Email: [email protected] Fax (213) 830-5673


No Phone Calls Please


Deadline to Apply 9/16/14



Japanese American National Museum

100 N. Central Ave

Los Angeles, CA 90012