Japanese American National Museum Job Posting Visitor Services

Associate Temporary/Part-Time/



An affiliate of the Smithsonian Institution and AAM accredited, the

Japanese American National Museum (www.janm.org) is recognized as one of

the nation’s premier cultural museums. The National Museum is located

adjacent to the Metro Gold Line in the Little Tokyo/Arts district in

downtown Los Angeles, a neighborhood that has experienced an exciting

revitalization with diverse new restaurants, shops, luxury apartments, and



The mission of the Japanese American National Museum, home of the National

Center for the Preservation of Democracy, “is to promote understanding and

appreciation of America’s ethnic and cultural diversity by sharing the

Japanese American experience. Based in the historic Little Tokyo

neighborhood, it has a nation-wide focus and international base of support.

In conjunction with Sanrio the National Museum will present the world’s

first large-scale Hello Kitty museum retrospective.


Provides front-line customer service to museum visitors in the front lobby,

over the phone and via email, and processes admissions in the lobby on

Sundays plus two additional days per week. Part-Time up to 24 hours per

week. This is a temporary position from approximately 10/1/14 – 4/26/15 for

the *Hello! Exploring the Supercute World of Hello Kitty* exhibition.

Minimum of 1 year experience working in a non-profit, volunteer centered

organization in a customer service role. Understanding of basic principles

of volunteer management. Professional phone manner is essential. Strong

proofreading skills and attention to detail is critical. Knowledge of

Japanese American history and culture a plus. Must be able to provide

courteous and effective service to co-workers, volunteers and the general

public. Ability to effectively present information in on-on-one and group

format. Computer literate, Internet savvy, and experience with MS Word and

Excel, Altru or similar software, register or POS system. Familiarity with

Google Calendar, and Gmail a plus. Visit www.janm.org/jobs/ for application

form and to view full job description. EOE.


Benefits include: paid parking, discounts in museum store and on-site Chado

tea room


Submit: Cover Letter, application and resume with salary history &



Japanese American National Museum


Attn: Human Resources


Re: Visitor Services Associate – Temporary (Hello Kitty)


100 N. Central Ave, Los Angeles, CA 90012


Email: [email protected] Fax (213) 830-5673


No Phone Calls Please

open until filled



Japanese American National Museum

100 N. Central Ave

Los Angeles, CA 90012


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