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Senior Manager, Audience Development & Marketing Events

intern@artsforla.org on November 14, 2023

Responsibilities:

  • Develop and Manage strong and meaningful partnerships with community and arts organizations.
  • Act as company lead on all Opening Nights, including management of lists, invitations, RSVPs, and seating, with the goal of having full and representative houses. Work with management teams to produce Opening Night cast parties
  • Lead on all marketing events, including event strategies and implementation (i.e. Amex Card Member nights, Premiere Pass receptions, Account Partner nights, Backstage Club events, affinity performances, etc.). Plan and monitor budgets, create invite strategies, and measure success.
  • Serve as lead contact with The Music Center’s concessionaire for catering and events.
  • Work with Director of Equity, Belonging and Engagement and Artistic Programs Manager to develop and execute strategies for ongoing affinity nights (i.e. LGBT Nights, Black Out Nights) to cultivate relationships with appropriate audience communities.
  • Implement additional events and promotions that align with the company’s overarching goals, as defined by Director of Equity, Belonging and Engagement.
  • Assist Deputy Director of Marketing in setting audience metrics and then measuring efforts to improve across all productions at all three theatres.
  • Administer complimentary ticketing programs such as FreePlay. Fulfill external ticket requests and lead on promotions and communications.
  • Work with marketing and ticketing teams on creating strategies for discounted tickets. Request promotion codes, create tracking reports, and lead on implementation.
  • Coordinate and align audience development strategies with programs and efforts in Education & Community Partnerships department
  • Provide a weekly report on all audience development activities and events and create a cohesive marketing update for all shows.
  • Develop partnerships and promotions with local restaurants, retail entities, and festivals. Staff events and booths when necessary.
  • Develop strategies to increase Access performance attendance in partnership with Director of Equity, Belonging and Engagement and Artistic Programs Manager.
  • Assist with the management and development of departmental interns.
  • Demonstrate an ongoing commitment to our equity, diversity, inclusion and access initiatives and an ongoing commitment to an anti-racist culture and environment at CTG.
  • Other duties as assigned.

Benefits: CTG offers a comprehensive compensation and benefits package including retirement plan options, escalating paid vacation, sick, personal days and holidays, and health benefits including medical, dental, vision, life and long-term disability insurance, flexible spending accounts and employee assistance program.

Salary: $1,153.85-$1,280.28/week (equivalent to $60,000.20- $66,574.56 annualized)

To Apply, please send a cover letter and resume to ctgjobs@ctgla.org by December 30, 2023.

Senior Staff Accountant

intern@artsforla.org on November 14, 2023

POSITION SUMMARY

The Senior Staff Accountant performs day to day and month-end accounting functions including creating and maintaining schedules, processing journal entries, reconciling accounts, performing general ledger analyses, and preparing financial reports. Maintains general ledger accounts and provides accounting guidance on business transactions, applying GAAP appropriately. Works under moderate supervision.

PRIMARY RESPONSIBILITIES

  • Understand underlying business and related processes as foundation for responsibilities.
  • Enter cash receipts data for posting, including uploads of contributed revenue and box office revenue sub-ledger data.
  • Verify and post weekly payroll batches to general ledger.
  • Update bank reports on a daily basis, including cash inflows/outflows and outstanding check list. Upload Positive Pay files to bank for released AP or payroll checks.
  • Prepare ticket sales and box office reports.
  • Assist with the month end, quarter end, and year end close processes, i.e. prepare journal entries, account reconciliations, general ledger analysis, and audit schedules.
  • Prepare journal entries based on review of supporting reconciliations and schedules
  • Performs accounts receivable, accounts payable and reconciliations of bank, credit cards and investment account functions as needed to maintain an efficient accounting department supporting agency mission and functions.
  • Maintains fixed asset schedule and prepares depreciation/amortization entries.
  • Prepare Sales & Use Tax monthly (pre)payments and quarterly returns.
  • Prepare schedules for federal, state and local tax and informational returns; compile financial data for surveys and grant reporting.
  • Prepare monthly departmental financial reports for distribution.
  • Assist with analyzing and researching income statement and balance sheet fluctuations, and provide commentary for management reporting.
  • Perform such other accounting, financial, or administrative tasks as may be required from time to time by the Accounting Manager and/or Controller.

Benefits: CTG offers a comprehensive compensation and benefits package including retirement plan options, escalating paid vacation, sick, personal days and holidays, and health benefits including medical, dental, vision, life and long-term disability insurance, flexible spending accounts and employee assistance program.

Salary: $61,000-$66,575 annually

To Apply, please send a resume to ctgjobs@ctgla.org by December 12, 2023.

Controller

AJ Moultrie on November 14, 2023

Description:

Responsible for managing general accounting functions including cash management, payroll and financial reports, preparation of organizational tax and information returns and annual Federal and State independent contractor returns, and oversight of Federal and State quarterly and annual payroll returns. The Controller ensures the integrity and accuracy of financial data and reports, provides financial analysis and makes recommendations on policy and procedures, and also assists staff throughout the company with the monitoring of budgets and conducting good business practices.

Responsibilities: 

  • Supervise staff in the daily operations of the accounting, payroll, budget oversight and treasury functions.
  • Monitor comprehensive system of fiscal controls, regularly audit their ongoing implementation and effectiveness, and augment or revise as necessary.
  • Manage general ledger, subsidiary ledgers, cash flow, and bank reconciliation processes.
  • Ensure timely and proper recording of all income, expense, and balance sheet entries in the general ledger.
  • Oversee and monitor accounts payable and accounts receivable.
  • Ensure timely and accurate deposits of payroll and withholding taxes with the appropriate governmental agencies.
  • Ensure timely and accurate preparation of union benefit reports and remittance of the related payments to union benefit providers.
  • Ensure timely and accurate preparation and submission of quarterly and annual payroll tax returns and related forms, and annual Federal and State independent contractor filings.
  • Ensure timely and accurate preparation and submission of the annual retirement plan census and required reports to the retirement plan service provider.
  • Generate financial reports in compliance with GAAP or other applicable standards.
  • Oversee and coordinate financial and payroll-related audits.
  • Assist CFO with strategic operational and financial decisions and various reporting needs.
  • Attend and provide support to the Board Finance and Audit Committee meetings.
  • Demonstrate an ongoing commitment to CTG’s equity, diversity and inclusion initiatives and values and demonstrate an ongoing commitment to an anti-racist work culture.
  • Other duties or projects as assigned.

Benefits: CTG offers a comprehensive compensation and benefits package including retirement plan options, escalating paid vacation, sick, personal days and holidays, and health benefits including medical, dental, vision, life and long-term disability insurance, flexible spending accounts and employee assistance program.

Salary: $2,403.85-$2,788.47/week (equivalent to $125,000.20- $145,000.44 annualized)

To Apply, please email your Cover Letter and Resume to financejobs@ctgla.org by December 30, 2023.

Teaching Artist

AJ Moultrie on November 10, 2023

This position will serve as lead teaching artist for Classroom-in-Residence @ the Hammer (CRH), a program designed to strengthen student and teacher learning about art through in-class artmaking sessions and a weeklong experience at the museum. In this role, they will develop and implement art lessons for 4th-6th grade students and mentor undergraduate teaching artists in arts facilitation. They will work closely with Hammer Museum Academic Programs staff, faculty and staff from the UCLA Visual and Performing Arts Education program (VAPAE), undergraduate students, and classroom teachers.

KEY RESPONSIBILITIES
Responsibilities include but are not limited to:

  • Design and implement artmaking lessons for 4th-6th grade students in the classroom and the museum in collaboration with Hammer and VAPAE faculty and staff, classroom teachers, and VAPAE undergraduate students. Implementation will take place during pre-residency lessons that prepare students for the residencies throughout January and February 2023, two CRH residencies taking place in March 2023, and post-residency lessons that expand on concepts learned throughout March and April 2023.
  • Mentor VAPAE undergraduate teaching artists in visual art and movement lesson plan design and facilitation.
  • Participate in CRH team planning meetings as appropriate, in person or virtually, as necessary (approximately 2-3 in-person meetings).

QUALIFICATIONS

  • B.A., M.A. or M.F.A. in Arts, Arts Education, or a related field
  • Minimum three years experience teaching an art form to K-12 audiences in classrooms and/or
    workshop settings
  • Experienced at developing art lesson plans; with a strong understanding of Visual and
    Performing Arts Content Standards and Social Emotional Learning Frameworks
  • Experience mentoring emerging educators
  • Capacity to meaningfully connect artmaking activities with exhibitions on view
  • Understanding of Culturally Sustaining facilitation strategies
  • Experience working successfully on collaborative projects with educators
  • Skilled at leading group discussions
  • Strong knowledge of contemporary art
  • Highly organized with excellent communication skills
  • Fluency in Spanish preferred
  • TB test and completion of a satisfactory background and fingerprint investigation required.

DATES
The teaching artist must be able to commit to full days at the Hammer on March 4-8, 11-15 plus 8-10 in- school sessions per month from January – April 2024. Additional dates for sessions and planning meetings with Hammer and VAPAE staff, tentatively scheduled to begin in December 2023, will be determined at a mutually agreed upon time.

COMPENSATION
The teaching artist is an independent contractor who will be paid $55/hr. Project shall not exceed 125 hours.

TO APPLY:
Please submit your cover letter, resume, and documentation of your teaching (e.g., a sample lesson plan) to academicprograms@hammer.ucla.edu by November 26, 2023.

Advancement Officer, Institutional Giving

intern@artsforla.org on November 9, 2023

Institute of Contemporary Art Los Angeles (ICA LA)

Advancement Officer, Institutional Giving

Reports to: Director of Development

Status: Full-time / Exempt

Benefits: Healthcare (including vision and dental), vacation, sick leave, and paid holidays, following a probation period.

Salary: $65,000-75,000

Overview

To advance ICA LA’s mission and programs by securing grant funding from government agencies, private foundations, and corporations. Bring strategic thinking and a network of contacts to pursue new and existing institutional funders to support general operating costs, exhibitions, learning and engagement programs, and special initiatives. Reports to the Director of Development, and with frequent collaboration with the Executive Director, the Advancement Officer is part of a five-person department and works proactively with colleagues in Curatorial, Learning and Engagement, and Finance to ensure that institutional fundraising goals are met and all grants are successfully managed.

Primary Responsibilities

  • Prepare, submit, and manage all grant proposals while managing and stewarding a portfolio of government agencies, private foundations, embassies, and corporations
  • Develop an annual grants strategy in conjunction with the Executive Director and Director of Development
  • Oversee stewardship of institutional partnerships
  • Write compelling narratives and compile relevant data, budgets, and supporting materials according to funding requirements
  • Conduct prospect research to identify, cultivate, and solicit new funding sources for general operations, exhibitions, programs, and other initiatives
  • In conjunction with Executive Director, Director of Development, and senior programmers, build and maintain relationships with institutional funders
  • Collaborate with other departments to prepare and submit all materials necessary to seek and report on program-specific funding
  • Maintain grant deadline calendar and master list of institutional funding credit lines
  • Communicate with funders to inquire about new projects and follow up on the status of submitted proposals
  • Produce and submit mid-term and final reports in a timely manner
  • Ensure and track delivery of stated activities and appropriate recognition
  • Participate in museum events, including openings, artist talks, member programs, and special events
  • Assist with other fundraising projects, such as individual giving campaigns and major benefit events, as requested
  • Assist with writing and editing of museum materials for activities outside of fundraising, as needed, including communications, programming, and website copy

Qualifications

  • Bachelor’s degree (preferred concentrations: English, Art History, or Communications) and three years of relevant experience
  • Knowledge of institutional giving field and major foundations and government agencies with a strong professional network
  • Excellent writing and research skills
  • Exceptional communication skills
  • Self-motivated and highly organized, attentive to details, and diligent in meeting deadlines
  • Ability to prioritize and multi-task under pressure
  • Creative thinker with an interest in exploring new opportunities and untapped sources of support
  • Collaborative and able to work successfully in a fast-paced, dynamic environment with a small and committed staff • Demonstrates good judgment and high level of discretion when necessary
  • Positive attitude; enthusiastic problem-solver
  • Comfortable with technology, and proficient with software such as Google Suite, cloud storage, donor database (Bloomerang), Microsoft Office, Photoshop, and Adobe Acrobat
  • Proficiency with core digital functionality requirements, such as Content Management Systems (CMS) and Point of Sale (POS) systems, E-commerce, reporting/analytics
  • Strong interest in contemporary art and supporting ICA LA’s mission

EEO Statement

ICA LA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

About ICA LA

The Institute of Contemporary Art, Los Angeles (ICA LA) is an epicenter of artistic experimentation and incubator of new ideas. Founded in 1984 as the Santa Monica Museum of Art (SMMoA) and reestablished in 2017 with a new identity and home in Downtown Los Angeles, ICA LA builds upon a distinguished history of bold curatorial vision and innovative programming to illuminate the important untold stories and emerging voices in contemporary art and culture. The museum’s 12,700 square-foot renovated industrial building—designed by wHY Architecture under the leadership of Kulapat Yantrasast—features ample space for exhibitions, public programs, retail pop-ups, integrated offices, and special projects. ICA LA’s mission is to support art that sparks the pleasure of discovery and challenges the way we see and experience the world, ourselves, and each other. ICA LA is committed to upending hierarchies of race, class, gender, and culture. Through exhibitions, education programs, and community partnerships, ICA LA fosters critique of the familiar and empathy with the different. ICA LA is committed to making contemporary art relevant and accessible for all. Admission is free.

To Apply please send a cover letter, CV, with at least two professional references, and writing samples to opportunities@theicala.org, including the name of the position in the subject line by May 31st, 2024.

Please no calls or in-person unscheduled visits.

Brand and Gallery Manager Beverly Hills

intern@artsforla.org on November 9, 2023

We are the leading international art-book publisher, headquartered in Cologne with subsidiaries in Hong Kong, London, Los Angeles, Madrid, and Paris. For more than 40 years, we have been producing innovative illustrated books on art, aphrodisia, architecture, design, fashion, film, lifestyle, travel, photography, and pop culture. We distribute these books worldwide in different languages.

For our TASCHEN Store in Beverly Hills we are looking for a Full-time Brand and Gallery Manager.

Candidate’s profile:

  • Several years of professional experience in an art gallery or luxury retail environment
  • Proven track record of meeting and exceeding customer expectations
  • Outgoing, solution-oriented, creative and internationally minded personality
  • Excellent oral and written communication skills
  • Strong leadership qualities and sense of responsibility
  • A passion for our unique TASCHEN program
  • Involvement in the local art & cultural scene
  • Proficiency in Microsoft Office (Outlook, Excel, and Word)

Key responsibilities:

  • Excel at selling TASCHEN books, Collector’s Editions and photographic prints
  • Create an in-store experience that exceeds expectations for all clients
  • Be the local representative for our VIP contacts
  • Develop new business, prospect new high potential customers
  • Creatively lead a strong and motivated sales team
  • Train the store team in customer service, corporate standards and product merchandising
  • Organize and host in-store events, such as book signings, launches and talks
  • Preparation of sales and inventory reports and evaluations

We offer:

  • The opportunity to work with an exciting range of products and clients
  • A diverse and dynamic role within an international organization, with plenty of room for personal development and growth
  • Paid time off
  • Medical, dental, vision and 401k (with 100% match up to 4.5% of salary)
  • An attractive incentive scheme
  • Salary Range: $55,000 to $75,000 plus commission depending on experience.

This position requires an immediate start.

Workplace is retail store location in Beverly Hills. Remote and hybrid work is not allowed.

If you think you are a good match and would like to be considered, please send a cover letter and your resume to Meghan Clarke at m.clarke@taschen.com by December 31st, 2023.

Afterschool Teaching Artist

intern@artsforla.org on November 8, 2023

HeyCurated is a kid-centered, experience-focused event and education company. We are looking for self-motivated independent teaching artists to develop and lead afterschool classes for elementary school kids in our Winter 2024 session, starting in December & January! We are working with private schools in the Brentwood Heights, Bel-Air, and West Hollywood

This is a freelance teaching position suitable for performers, artists, and educators looking for part-time, afternoon work.

**We are looking for teaching artists to lead Winter classes in subjects including:**

  • Acting & Improv (Starting in December)
  • Lego Building
  • Music
  • Theatrical Science Classes
  • Chess
  • Sports & Movement
  • Jump Rope & Hula Hoop
  • Computer-based Art Classes

**Location & Hours:**

  • Classes are held once a week, Monday–Friday, at partner private schools in Los Angeles between the hours of 3:00-5:00pm.
  • Teachers must be able to travel to schools and commit to weekly class dates.
  • Teachers are able to create their own schedules based on their weekday afternoon availability, teaching between 1–4 classes a week.
  • Teachers must be able to commit to the full semester of classes from December/January to March.
  • Lead teachers are paid a flat rate of $87.50 per class.
  • Assistant teachers are paid a flat rate of $62.50 per class
  • Our partner schools require teachers to provide proof of vaccination.

**Qualifications**

  • Reliable and communicative
  • Strong interest in teaching!
  • Experience developing and/or facilitating activities for children
  • Ability to travel to schools each week
  • Able to commit to scheduled weekly afternoon classes running from December/January to March (Required)
  • Experience working with children, in childcare or education: 2 years (Preferred)
  • High school degree or equivalent (Required)
  • Proof of vaccination (Required)

**Responsibilities**

  • Lead teachers are responsible for creating their own curriculum and providing materials for their assigned classes
  • Set-up, clean up, prep and implementation of independently prepared curriculum
    Supplying and transporting materials for class sessions
  • Correspondence with HeyCurated programming team regarding lessons and class progress reports

Salary: $60-80 per class session

Benefits: 

  • Flexible schedule (Create your own!)
  • Afternoon schedule

**Interested in Applying?

Submit a resume and briefly answer the following questions:**

  • Describe your experience working with children. What environment(s) have you worked with children in (e.g. teaching, childcare/babysitting, camps)? What age groups?
  • Do you have any experience developing lessons or activities for kids?
  • What subjects would you be interested in teaching?
  • Are you able to commit to teaching classes at least 1 weekday afternoon a week, December/January through March?
  • Are you able to provide proof of vaccination as required by schools?

Please email all documents to jasmine@curatedcare.com by December 04, 2023.

Cultural Arts Center Technical Coordinator

AJ Moultrie on November 8, 2023

Description:

Under general direction, manages all technical aspects of performances, meetings, virtual events; maintains equipment, orders materials and manages tech budget; trains and supervises all tech personnel; assists and works with all renters and users of the facility; assists in developing and implementing policies and procedures related to the theater and stage; serves as in-house advisor
and liaison to manage IT for all matters pertaining to IT/computer systems, phones, A/V equipment,
and virtual streaming equipment and software; serves as onsite staff representative for all events and provides technical assistance where needed.

Salary: $64,412.19 – $82,324.11 annually

To Apply, please visit here by November 27, 2023.

This recruitment is open until filled. The first review of applications will occur on 11/27/2023. This recruitment may close at any time.

Benefits: 

We are proud to offer a comprehensive and competitive benefits package in which medical is fully paid for most plans (including family coverage) as specified in the current employee group contract, a full calendar of employee appreciation events and activities, and many additional benefits including:

Retirement:
2% @ 55 CalPERS formula for Classic members (includes Individuals who were active members of a reciprocal public retirement system within the last six months, or were previously employed with the City of Simi Valley and enrolled in CalPERS prior to January 1, 2013), 4th Level Survivor Benefit, and single-highest year final compensation.
2% @ 62 CalPERS formula for New members, 4th Level Survivor Benefit, and three-year average highest final compensation.
401(k) with a Roth option; City match up to $200 per month. Employees may also participate in a 457 plan.
The City does not participate in the Social Security system; therefore, there is no FICA deduction from wages except for Medicare hospital insurance protection.
The City contributes $200/month to a health care reimbursement program for retiree medical.
Health Insurance: Coverage available as early as the 1st of the month following the start date. A variety of PPO and HMO plans are available through the CalPERS Health Program. After the City contribution of $151 per month and up to $2,269.44 per month in “Simiflex Dollars,” Health insurance costs the employee $0 to $218.04 per month for family coverage depending on the plan chosen. “Simiflex Dollars” can be used to offset the cost of medical, dental, and/or vision insurance, or other optional benefits. Medical and dependent care flexible spending accounts are also available.
Prescription Drug Plan: Major retail options and mail order program.
Dental Insurance: After the City contribution of up to $100 per month, Dental insurance from Delta Dental costs the employee $0 to $31.10 per month for family coverage depending on the plan chosen.
Vision Insurance: After the City contribution of $19.80 per month, Vision insurance from VSP costs the employee $2.66 per month for family coverage.
Employee Assistance Program (EAP): Confidential counseling and referral service to help employees and their household members resolve personal problems, provided by Aetna.
Optional Insurance from AFLAC: Available plans include accident, cancer, hospital, and critical care.
Paid Leave:
227.5 hours per year of paid time off (one bank of time that combines vacation and sick leave) which has the option to be cashed out. Accruals increase at 5 years and 10 years of service.
11 paid holidays per year and one floating holiday per year.
Employee & Dependent Life Insurance, Short-Term & Long-Term Disability Plans provided at City expense.
Tuition Reimbursement: Up to $1,600 per year.
Alternative Work Schedules: Many positions offer a 9/80 schedule with alternative Monday or Friday off.

Director, IT

AJ Moultrie on November 7, 2023

THE BROAD

The Broad is an internationally renowned contemporary art museum founded by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles. Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission. The Broad is home to the 2,000 works of art in the Broad Collection, which is among the most prominent holdings of postwar and contemporary art worldwide and presents an active program of rotating temporary exhibitions and innovative audience engagement. The 120,000-square-foot building features two floors of gallery space and is the headquarters of The Broad Art Foundation’s worldwide lending library, which has actively loaned collection works to museums around the world since 1984. Since opening in September 2015, The Broad has welcomed more than 4 million visitors, and has one of the youngest, most diverse audiences of any museum in the country.

ABOUT THE POSITION

Technology underpins the activities of all staff who make the museum’s exhibitions and programs possible. The Director, Technology helps enable the full spectrum of the museum’s work by providing and optimizing the infrastructure for ticket sales, marketing automations, our retail presence, and more, and ensuring an ideal digital experience before, during, and after each visit. The role is key to the success of each employee and the museum as whole. The Director, Technology reports to the COO and serves as the voice of technology institution-wide. The position will set and implement a cohesive, forward-looking strategy for the technology ecosystem for the Museum, lead the execution of digital initiatives that support visitor experience and audience engagement, and lead the technology-focused staff with the goal of supporting the museum’s mission. The Director will lead the design, optimization, and implementation of key technical processes across the organization and oversee the maintenance of both hardware and software.
The successful Director will possess high emotional intelligence, be a strategic and critical thinker who serves as an articulate spokesperson for the objectives and ambitions of the institution. They will be a curious listener who can translate complex technology problems and solutions for a variety of audiences.

DUTIES AND RESPONSIBILITIES

  • Collaborate with leadership and departments to assess and understand technology needs and create the technology strategic plan.
  • Understand The Broad’s business model and mission to drive technological and digital innovations that enhance the museum operations.
  • Hire, lead and empower all technology personnel. This includes an Applications Manager, Help Desk Engineer, and any outside service providers.
  • Develop and manage budgets for technology labor, hardware, and software.
  • Provide leadership for the full lifecycle of the Museum’s technology investments including major software systems supporting:
    • § Ticketing (Ticketure)
    • § Retail (Shopify, Teamwork)
    • § Client Relationship Management (SalesForce)
    • § Collections Management (Embark)
    • § Digital Asset Management
    • § Webservers (public website, mobile guide, building control systems, telecommunications)
    • § Human Capital Management (Paylocity)
    • § Finance & Accounting (Sage Intacct)
  • Hardware Platforms including:
    • § VMWare
    • § Hybrid Office 365 Environment
    • § Museum Wide Wi-Fi and Communications
    • § Network, Routers and Firewall
  • Manage desktop support operations, information security, data and governance, application lifecycles, remote access and technology training.
  • Develop policies, procedures and documentation resources for staff.
  • Evaluate technology proposals and potential technology projects.
  • As appropriate, present technology initiatives.
  • Other duties as assigned.

EXPERIENCE AND QUALIFICATIONS

  • 10+ years of progressive experience in Technology, including team leadership experience.
  • Interest in museums, cultural institutions, or nonprofits.
  • Excellent written and oral communication skills.
  • Extensive knowledge of the technology landscape for cultural organizations.
  • Excellent organizational and people management skills.
  • Creative, analytical, energetic team player and self-starter with a strong desire to succeed.
  • Strong inclusive leadership skills with proven ability to work effectively and positively with technical and nontechnical staff across all organizational levels and disciplines, as well as with external contacts.
  • Ability to meet deadlines, work on multiple projects, and interact with staff at all levels and board members with a collaborative mindset.
  • Experience in selecting and supporting applications for museum departments.
  • Previous experience leading or overseeing CRM implementations.
  • Additional certifications a plus, including Project Management Professional (PMP) and Microsoft 365 Enterprise Administrator.
  • Previous experience with Salesforce, Ticketure and/or Teamwork Retail is a plus.
  • Experience implementing a digital audience engagement strategy

ADDITIONAL QUALIFICATIONS

  • Approach work with integrity and honesty.
  • Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
  • All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.

Benefits: Employees hired into this position are eligible for the following benefits: medical, vision, dental, employee assistant program, paid vacation and holidays, sick leave, retirement, life insurance, and short- and long-term disability. Additional benefits may include employee discount at The Shop, free parking or annual free personalized LA Metro pass or bike stipend or walk stipend, discounts at local eateries, and more.

Salary: The range for this position is $152,200 to $160,000. Employees can expect to work 40 hours each week.

To Apply, please send a resume and cover letter to proyal@thebroad.org by November 22, 2023.


PHYSICAL REQUIREMENTS

Physical abilities to perform all core functions and duties, including the ability to talk; hear; stand; walk; climb; balance; stoop; kneel; crouch; crawl; push; pull; reach; lift up to 30 pounds; manual dexterity including but not limited to the ability to feel, finger, and/or grasp; central and peripheral vision; visual acuity including but not limited to color vision, depth perception, close vision, distance vision, and visual acuity to view a computer monitor; visual acuity to operate a motor vehicle, tools, and/or specialty equipment.

WORK ENVIRONMENT
100% onsite

EQUAL OPPORTUNITY EMPLOYER
The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.

Ticketing Coordinator

intern@artsforla.org on November 7, 2023

THE BROAD

The Broad is an internationally renowned contemporary art museum founded by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles. Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission. The Broad is home to the 2,000 works of art in the Broad Collection, which is among the most prominent holdings of postwar and contemporary art worldwide and presents an active program of rotating temporary exhibitions and innovative audience engagement. The 120,000-square-foot building features two floors of gallery space and is the headquarters of The Broad Art Foundation’s worldwide lending library, which has actively loaned collection works to museums around the world since 1984. Since opening in September 2015, The Broad has welcomed more than 4 million visitors, and has one of the youngest, most diverse audiences of any museum in the country.

ABOUT THE POSITION

At The Broad, it is our mission to make our collection accessible to the widest possible audience while we strive to create a welcoming, inclusive environment for all visitors and staff. The Broad Visitor Experience team implements a nationally recognized, award-winning, mission-focused first-class visitor experience program that is consistently rated as outstanding, educational, and an experience visitors would recommend to others.
The Ticketing Coordinator will report to the Director of Visitor Experience in daily operations to maximize and record attendance in support of the museum’s mission of accessibility. This role is responsible for supporting all internal ticketing operations to ensure a seamless end-to-end digital experience in all areas of the museum. It requires a unique combination of technical skills in ticketing software and knowledge of report creation and attendance tracking.

DUTIES AND RESPONSIBILITIES

  • Understand and champion the museum’s mission of accessibility by upholding The Broad’s Core Values of creating a welcoming and inclusive environment
  • Well-versed in ticketing operations and system functionality
  • Build weekly and monthly reports on attendance and attrition data, report findings to the Director of Visitor

Experience

  • Liaise with ticketing and customer relationship management platform representatives to ensure optimal system functionality
  • Collaborate cross-departmentally with MarComm and Audience Engagement, making recommendations to senior museum staff to achieve institutional goals
  • Responsible for daily and monthly ticket releases
  • Assists in the creation of event pages in ticketing platform
  • Manage and optimize on-site attendance by adjusting and increasing ticket availability to meet and or exceed visitor attendance goals
  • Update museum’s VIP and press ticket templates and regularly review requests for approval
  • Key liaison for staff ticketing requests and internal resolutions
  • Onboard and create ticketing accounts for new Visitor Experience staff
  • Work closely with Applications Manager to assess ticketing inventory including scanners, reorders, and upgrades
  • Champion a solution-oriented approach towards ticketing discrepancies
  • Monitor and respond to visitor outreach
  • Responsible for providing excellent customer service to all Broad visitors
  • Other duties as assigned

EXPERIENCE AND QUALIFICATIONS

  • Minimum of 2 years’ experience in ticketing role or box office setting
  • Experience with HTML for ticketing website development
  • Experience navigating CRM software
  • Must have fully open availability, including both Saturday and Sunday
  • Must have demonstrated strong leadership qualities in customer service, project management, and performance management
  • Comfortable troubleshooting in real time
  • Strong interpersonal and communication skills, both written and verbal
  • Ability to effectively work in a dynamic environment
  • Solutions oriented with positive with a can-do attitude
  • Ability to lead by example through motivation and encouragement
  • Experience with Ticketure and Salesforce is a plus

ADDITIONAL QUALIFICATIONS

  • Approach work with integrity and honesty.
  • Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
  • All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.

PHYSICAL REQUIREMENTS

Must be able to remain stationary as well as frequently move around public areas of the museum for extended periods of time.

WORK ENVIRONMENT

Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum galleries.

SCHEDULE

The Ticketing Coordinator will work Wednesday-Sunday (Wednesday/Friday 9-6 pm, Thursday 11-8 pm, Saturday/Sunday 9-6 pm). After an initial onboarding and training period, this position rotates between a Tuesday through Saturday and a Wednesday through Sunday work schedule. The work schedule for this position regularly requires evening and weekend hours. Employees can expect to work 40 hours each week.

Benefits:

Employees hired into this position are eligible for the following benefits: medical, vision, dental, employee assistant program, paid vacation and holidays, sick leave, retirement, life insurance, and short- and long-term disability.

Additional benefits may include employee discount at The Shop, free parking or annual free personalized LA Metro pass or bike stipend or walk stipend, discounts at local eateries, and more.

Salary: $23.00-$25.00 per hour

To Apply, please send resume and cover letter to proyal@thebroad.org by November 22, 2023.

EQUAL OPPORTUNITY EMPLOYER

The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.