Box Office and Patron Communications Manager

The Lisa Smith Wengler Center for the Arts at Pepperdine University invites applications for a full-time Box Office and Patron Communications Manager. Pepperdine University is a private Christian university in Malibu, California where “students are strengthened for lives of purpose, service, and leadership.” The Center for the Arts includes the 450-seat Smothers Theatre, the 118-seat Raitt Recital Hall, the 100-seat Lindhurst Theatre, and the Frederick R. Weisman Museum of Art.

The Box Office and Patron Communications Manager supervises ticketing for the Center for the Arts, managing ticketing aspects of approximately 200 events per year.

Responsibilities include:

• Manage event listings and ticket inventory within ticket software, supervise sales to individual ticket holders, subscribers, donors, outside groups, and on-campus administrators.
• Develop annual strategy for communication to existing theatre patrons; research, analyze, and segment patron lists for print and electronic campaigns; oversee day-to-day patron communications; assist with CFA marketing and publicity efforts. Design and generate regular reports to share with Center for the Arts team detailing weekly, monthly, and annual sales, subscription sales, Pepperdine student sales, and other categories as needed. Supervise subscription campaign. Analyze sales metrics and make recommendations for increasing sales through targeted promotions and discounts as needed.
• Supervise and train student employees in customer service and point-of-sale operations; interview, hire, and schedule student employees; oversee front-of-house operations as acting manager during performances.

Apply here by 4/14/23.

$50,000-$55,000 per year. Health/medical, PTO, life insurance, retirement match