Dec 27, 2023

Skirball Cultural Center

Los Angeles, CA

The Skirball Cultural Center seeks a warm and friendly Docent and Volunteer Coordinator to help oversee the docents and volunteers who facilitate tours and engage with a variety of visitors. Reporting to the Docent and Volunteer Manager, this position will assist in planning classes, training, and recognition events for the entire 120-person docent and volunteer corps. They will be co-responsible for training and evaluating docents and volunteers who act as ambassadors of the Skirball’s exhibits, events, and offerings relating to Jewish and American history, values, and culture.

This is a temporary full-time, non-exempt position that includes one regular weekend day per week and the flexibility to work other weekend days, occasional evenings, or holidays, as needed, through June 2024.

Responsibilities:
-Act as liaison for the docents and volunteers who are essential to making the Skirball Cultural Center a place of welcome and learning
-Prepare bi-weekly docent and volunteer announcement emails via MailChimp
-Prepare invoices and tracks budget related to volunteer and docent program expenses
-Coordinate the program’s calendar of workshops, speakers, training sessions, and recognition events to build community and strengthen best practices
-Assist in training and evaluating docents to provide inclusive and dialogue-based in-gallery tours for diverse audiences; model best practices for tour facilitation and provide feedback, observation, and coaching
-Assist in training and evaluating volunteers to provide warm and welcoming services to the Skirball’s general visitors; model best practices for customer service and provide feedback, observation, and coaching
-Work closely with the managers of frontline staff to align visitor engagement strategies and customer service practices/policies across areas, and to ensure that visitors have a positive and meaningful experience

Qualifications, Experience, and Attributes:
-Exceptional skills, track record, and interest in excellent customer service, attention to detail, planning, organizing, scheduling, problem-solving, and tracking programs
-Strong written and oral communication skills
-Excellent interpersonal skills with a commitment to developing productive relationships, both within and beyond the institution; team player with a warm and welcoming manner, patience, diplomacy, and ability to work well with people of different ages, communities, and work styles
-Self-starter approach to completing projects, as well as improving processes and procedures
-Excellent Microsoft Office and PC skills

Preferred: prior experience working with adult volunteer populations; knowledge of and experience with content management systems FileMaker Pro, Altru, and MailChimp; knowledge of Jewish history and culture; ability to speak Spanish

Please send resume and cover letter, preferably by email, to:

Human Resources
Re: Docent and Volunteer Coordinator
Skirball Cultural Center
2701 N. Sepulveda Blvd.
Los Angeles, CA 90049
Fax: (310) 440-4595

19.00/hr