San Gabriel Mission Playhouse
San Gabriel, CA
The City of San Gabriel is recruiting for the position of Playhouse Production Coordinator, Front of House. The Front House Playhouse Production Coordinator assists with the day-to-day ticketing, ushering, and concession operations for the historic San Gabriel Mission Playhouse (circa 1927). This position provides an exceptional opportunity for the ideal candidate to develop a career in theater operations with our historic City and San Gabriel Mission Playhouse. A career with the City of San Gabriel offers excellent pay and benefits, outstanding professional training and development opportunities, and a great location for living and working in Southern California.
THE IDEAL CANDIDATE
Coordinating front of house needs at the San Gabriel Mission Playhouse can be fast-paced and demanding, so the ideal candidate is adaptable, able to multi-task and thrive under pressure, detailed and organized, strategic and goal oriented, collaborative, customer service oriented, and an outstanding communicator. The ideal candidate can effectively balance the needs of producers, artists, City staff, and Playhouse staff while taking into consideration the strategic goals of the Playhouse. The ideal candidate is also intrinsically motivated, energetic, ready and willing to assist others, and continuously looking to develop and improve Playhouse operations.
SUMMARY OF POSITION DUTIES
Under general supervision of the Production Supervisor, the Playhouse Production Coordinator (Front of House) coordinates and oversees assigned functions and programs related to “day of event” operations; schedules and oversees usher, box office, concession and parking staff; assists with booking, meeting, and planning events; helps manage facility improvement projects and maintain equipment logs and repairs; regularly meets with clients to establish ticketing and front of house needs per event; and performs other related duties as assigned.
The Production House Coordinator plans and organizes activities for a wide variety of events at the Mission Playhouse. This class differs from a Production Supervisor due to the level of experience required, complexity of work performed, and level and scope of supervision over staff.
For more detailed information regarding the job duties and minimum requirements for this position, please clink the following link for the Playhouse Production Coordinator class specification. Playhouse Production Coordinator
– Schedule and oversee front of house team members, including ushers, box office, concession, and parking attendants.
– Cultivate positive client relationships with rental companies and individuals.
– Build events and ticketing profiles for renters in ticketing software.
– Ensure all team members meet the Mission Playhouse’s high-quality standards for guest services.
– Lead all aspects of front house operations, from safety protocols to preshow, mid-performance and post-show event execution, to create exciting and memorable guest experiences.
– Communicate with renters to coordinate ticketing details and lobby set up.
Foster effective communication among hourly team members and provide guidance and support to help them succeed.
– Assist in the hiring, training, performance management, and disciplinary actions of team members.
– Maintain a positive and motivating work environment for team members.
– Manage vendor relationships and serve as the primary point of contact for Front of House operations.
– Effectively listen and communicate to guests, and promptly and satisfactorily address any concerns.
The work schedule for this position will vary by week and requires evening and weekend work, depending on the needs of the Playhouse. This is a full-time position and will require both office and performance hours.
Any combination of experience, education, knowledge, skills, and abilities may be considered for this position; however, this position typically requires, at a minimum, the following:
– College coursework related to live event production.
– Two (2) years of increasingly responsible experience working on live events and/or hospitality industries.
Highly Desirable Qualifications
– At least two (2) years of Front of House theater or hospitality management experience in a high-volume environment.
– Demonstrable experience and proficiency with processing cash and credit card transactions.
– Demonstrable experience and proficiency with a ticketing CRM, such as ArtsPeople, ThunderTix or Audience View.
– Demonstrable experience and skills in leading, motivating, and guiding teams.
– Demonstrable knowledge and experience with safe work practices in a production environment and ADA regulations.