Security Coordinator

The Security Coordinator will help to create an accessible and enjoyable experience in the MOCA galleries to assist visitors with a general understanding of the art while also focusing on protecting the art. The Security Coordinator will develop, implement, manage, and oversee this inaugural Security Program for MOCA, which includes all aspects of hiring and staffing with incoming Security Attendants and Security Supervisors.

During the start-up phase, the Security Coordinator will: 1) complete all required training in the areas of security, including MOCA-specific procedures in artwork protection and fire/life safety, as well as MOCA-specific procedures for guest service and visitor engagement; 2) working with the Director of Security & Maintenance , hire all security staff (“Security Attendants”) and begin the process of recruiting, hiring, and training Security Attendants to cover the galleries in both of the museum’s downtown locations . Ongoing responsibilities shall be the organization, implementation, and oversight of all personnel and activities in MOCA’s Security Department, including: in-gallery visitor engagement, artwork protection, fire/life safety, and parcel check during all public hours and special events as scheduled.

Essential Functions:

Start-up Phase
Working with the Director of Security & Maintenance, develop all protocols, procedures, and training manuals and methods for the new Security Personnel. The Security Coordinator shall staff museum galleries with pro-active, guest service oriented individuals charged with welcoming and engaging visitors in exhibitions, protecting artwork, and ensuring fire and life safety during public hours at both downtown MOCA locations. Duties during the Start-up Phase include:

• Completing California Security Guard Registration training
• Learning all MOCA emergency and fire procedures
• Becoming CPR and First Aid certified, if not already
• Participating in MOCA guest service training
• Recruiting, hiring and training Security Supervisors and Gallery Security officers; and ensuring that these new hires also complete training in California Security Guard Registration.
• MOCA Security Responsibilities, Post Orders, Emergency and fire procedures, CPR and First Aid certification, and MOCA guest service procedures

Implementation Phase

Oversees all aspects of the recruitment, hiring, training, scheduling, and ongoing management of approximately 45-50 Security Attendants. Duties include:

• Staff Management
  o Manage a 24/7 Security Operation including Shift Supervisors, who are floor and Building Supervisors during public and after hours.
  o Manage All Security Personnel including Site Supervisors, Senior Supervisors and will produce and maintains weekly schedules for Gallery Security Attendants at both downtown MOCA locations
  o Approve weekly schedule, ensuring that gallery coverage by Security Attendants is complete during all public hours and special events
  o Conduct daily briefings and weekly trainings with Visitor Experience manager or personnel , Director of Security & Maintenance, and others as needed
  o Conducts new hire trainings and orientations, including emergency procedures
  o Acts on matters of employee conduct, including investigations and disciplinary issues; has authority to impose disciplinary action up to and including termination.
• Artwork Protection
  o Working closely with Registrars, Exhibitions Leadership, and the Director of Security and Maintenance, to take steps to reduce the risk of a loss or Damage to any Artwork in the Museum’s collection or on loan to the museum and the buildings.
  o Attends curatorial walkthroughs of exhibitions
• Fire/Life Safety
  o Participates in monthly fire procedure refresher trainings, ensuring that all Security Gallery Attendants and Security Supervisors staff are apprised of current procedures
  o Participates and Conduct in quarterly emergency preparedness refresher trainings, ensuring that all Security staff are apprised of current procedures
• Develop other protocols and procedures that may be necessary
• Other duties as assigned

Requirements

• Hospitality-oriented individual with strong team leadership skills. Experience dealing with the public in a customer service or hospitality environment is required
• Possession of an associate degree or equal experience in the Security Field.
• Excellent verbal and written communication skills; ability to quickly analyze situations and offer solutions.
• Two to five years experience working in museums or other arts organization, preferably with experience in contemporary art and art objects. Strong interest in contemporary art.
• Two to five years’ supervisorial experience, with demonstrated effectiveness in leading, training and motivating staff in a Security, retail, hospitality, or other guest service setting. Successful at defining, interpreting, and sustaining clear ground rules amongst employees consistently.
• Flexible schedule; ability to work evenings, weekends, and holidays, at both downtown locations – MOCA Grand Avenue in Downtown Los Angeles, and The Geffen Contemporary in Little Tokyo
• In partnership with Operations and Visitor Services staff, willingness to act as a “first responder” in emergency situations such as earthquakes, power outages, or incidents requiring medical attention, etc.

Pay rate: $65,000 annually. Medical, Dental, Vision, Life Insurance; 401K; Paid time-off

Apply here by 4/27/2023.

Physical Demands:
While performing the essential functions of this job, the incumbent must be able to do the following: Stand for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required. Heavy usage of computers and phones required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position; they do not purport to describe all functions of the position. Employees may be assigned other duties and the essential functions of the position may change or be changed as necessary.

The Museum of Contemporary Art is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, military status, veteran status or any other status protected under applicable federal, state or local laws. Our policy reflects and affirms the Museum of Contemporary Art’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.