Lead House Usher

CSUN Valley Performing Arts Center

Northridge, CA


Valley Performing Arts Center (VPAC) includes two venues, a 500-seat auditorium, and the new 1700-seat state of the art proscenium theater/concert hall. VPAC presents about 50 performances per year of world-class artists of all genres and disciplines. Located in the nation's second largest market, Los Angeles, VPAC operates at the highest level of professional and artistic excellence.


Under general supervision, the Lead House Usher provides audience service and front-of-house (FOH) operations support on an "on-call" basis for events at the Plaza del Sol (PdS) and Valley Performing Arts Center (VPAC). The incumbent assists the House Manager in all ways while ensuring the highest level of customer safety and service during events; scans or tears tickets; stuffs and hands out programs; assists guests with finding their seats; offers directions to guests from parking areas to theater venues and/or to various areas within the theater; sets out informational and/or directional signage, lobby tables, chairs, and/or benches; provides emergency exit instruction in the case of fire or earthquake; provides disability assistance for guests throughout the theater; demonstrate adherence to dress code when working events; provide event operation support to the House Manager; leads and supervises usher staff during events; communicates with University Student Union (USU) maintenance, custodial workers, building managers, Associated Students (AS) Ticket Office staff, and campus security; works with staff to prepare front-of-house for audience including posting signage, house and lobby cleanup, clearing of USU walkways; provides first response to FOH safety incidents and emergencies; and performs other duties as assigned.


Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre related setting; which includes experience as a VPAC Usher for at least one (1) semester required. Current Red Cross CPR, AED and/or First Aid certification is preferred.

LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. In addition, if involved with off-campus tabling events candidate, must possess proof of auto insurance, and be willing to complete a form authorizing use of privately owned vehicles on state business, the Department of Motor Vehicles' Employer Pull Notice Program (DMV EPN) form to authorize release of DMV records, and complete CSUN's defensive driving online course.

Knowledge, Skills, & Abilities

Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays exceptional leadership and supervision skills; able to maintain strong working relationships between guests, students, artists, faculty, peers and upper management. Ability to present excellent customer service skills and the ability to effectively work crowd control; displays flexibility and patience when interacting with others; ability to work independently as well as part of a team. Ability to lift 35 lbs.

Pay, Benefits, & Work Schedule

SALARY: The salary range for this classification is: $16.10 - $26.65 per hour.

The anticipated HIRING RANGE: $16.44- $18.00, dependent upon qualifications and experience.

HOURS: Intermittent, on-call; hours and schedule vary. Temporary-renewable, end date to be


General Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Applications are currently being accepted to establish a COMMUNITY SERVICES SPECIALIST II POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2018 or until an adequate amount of applications have been received.

Candidates should apply by completing the CSUN on-line application utilizing http://bit.ly/HR_CSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet. The hiring department will contact the best qualified candidates and invite them to participate in the interview process. Review begins August 30, 2017, and will continue on an ongoing basis.

For more detailed information on the application and hiring process, please visit the link below:


Equal Employment Opportunity

California State University, Northridge is an Affirmative Action/Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services.

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