Museum Store and Visitor Services Associate

Pasadena Museum of California Art

Pasadena, CA


Title: Museum Store and Visitor Services Associate

Reports To: Museum Store and Visitor Services Manager

Type of Position: Part-time, Regular

Hours: 11:45am - 5:15pm, Wednesday through Sunday (3 or 4 days a week), at least one weekend day, occasional evenings


The goals of the PMCA Museum Store are to generate profitable revenue while supporting the mission of the PMCA. The Museum Store and Visitor Services Associate is responsible for providing a high level of service to all PMCA visitors, and for assisting in the overall operation of the Store. The Museum Store staff are the primary team members to sell admissions, merchandise, memberships, and answer general inquiries by phone and in person from the visiting public. The successful candidate must be an independent self-starter, have a positive can-do attitude, and able to work in a team environment. A bachelor’s degree is preferred, with 2-3 years’ experience in retail or customer service. Requires frequent standing, bending, and lifting.


  • 2-3 years’ experience in retail store management (preferably a museum store) including sales, customer service, merchandising, scheduling and training, financial management, inventory control and loss prevention.
  • Bachelor’s degree preferred, or equivalent experience and education
  • Basic computer skills (Mac and PC), including Microsoft Office and POS systems
  • Mathematical skills, able to calculate figures and amounts such as discounts, interest, commissions, percentages, volume
  • Punctual and reliable
  • Good written and verbal communication skills
  • Ability to work well with others, strong team player
  • Creative thinker
  • Detail oriented, good organizational skills, ability to multitask and prioritize
  • Clearance of a criminal background check 
  • Possess a friendly and approachable manner, outgoing and personable, with the ability to respond calmly and graciously to feedback and complaints in person and by telephone.
  • Must be able to lift 50 lbs

Preferred Skills and Experience:

  • Proficiency in a second language
  • Use of Social Media, experience with digital tools and websites
  • Knowledge of art and design, a strong interest in museums

Salary/ Commitment:

  • $12/hour; 3 – 4 days a week


Email your resume and a cover letter to:

Susana Bautista

[email protected]

Phone: (626) 568-3665, ext. 15

Become a Supporter