On-Site Services Associate

Los Angeles County Museum of Art (LACMA)

Los Angeles, CA

With more than 120,000 objects dating from ancient times to the present, the Los Angeles County Museum of Art (LACMA) is the largest art museum in the western United States. A museum of international stature as well as a vital part of Southern California, LACMA shares its vast collections through exhibitions, public programs and research facilities that attract over a million visitors annually. LACMA’s eight building complex is located on twenty acres in the heart of Los Angeles, halfway between the ocean and downtown. Learn more about the museum by exploring lacma.org.

Under the guidance of On-Site Services leadership team, the On-Site Services Associate is responsible for providing outstanding visitor services while selling museum admission, special programming tickets, LACMA memberships and soliciting LACMA Fund donations. The Successful candidate will work at a LACMA Ticket Office.

Some duties include: actively demonstrates a guest-first attitude by exemplifying excellent internal and external guest service skills at all times; maintains a conversational knowledge of LACMA’s exhibition and programming schedule; actively promotes, sells, and services the LACMA membership program; responds to visitor and member inquiries in a hospitable, knowledgeable, and professional manner; works in concert with the On-Site Services team to present a cohesive, knowledgeable, professional, and friendly visitor and member experience; shares factual and necessary information with colleagues, visitors and members via excellent written and verbal communications; and other duties as assigned

The qualified candidate will have a Bachelor’s degree in Art History and/or equivalent work experience. At least two years of excellent customer service and sales experience is required. Must operate with attention to detail and strong organizational skills while managing a continuous workflow in a visitor-focused, high-volume setting. Experience working with Tessitura is preferred. Open availability including nights and weekends is required.

An Equal Opportunity Employer: It is the policy of the Los Angeles County Museum of Art to provide all persons with equal employment practices and opportunities without regard to race, color, religion, ancestry, sex, sexual orientation, national origin, disability, age, veteran or marital status or any other characteristic protected by federal, state or local law.


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