Patron Services and Digital Marketing

Ojai Music Festival

Ojai, CA

Job Summary:


The full-time position supports the work to enhance and engage the Ojai Music Festival’s (OMF) patron
relationships, including series subscribers, individual ticket buyers and donors. The responsibilities
encompass all ticket-related functions while simultaneously providing exemplary service to patrons.
Digital marketing responsibilities include, but are not limited to, managing the OMF website, social media
and email communications. This position is expected to participate in the OMF’s strategic initiatives and
strongly represent OMF’s core values and community presence.


Reporting Relationships: Supervisor: Chief Operating Officer


Scope of Responsibilities:


 Box Office

o Provide outstanding customer service to create a noteworthy Festival experience for
patrons
o Serve as main point person in selling tickets for the Festival and any special events
o In charge of the on-line box office and ticketing database, including data entry and data
analysis
o Ensure proper delivery of tickets
o Manage all patron communications including ticket thank you letters and ticket mailings
o Perform all ticket reporting and sales analysis
o Maintain and update box office policies and manual as needed
o Responsible for artists’ comps (complimentary tickets) and other comp requests
o Manage the OMF box office before, during, and after the Festival; ensure all box office
staff members (box office assistant, interns, volunteers) are properly trained to operate
the ticket system and are familiar with the policies and procedures governing ticket
transactions.
o Responsible for effectively accommodating patrons in any disputes over ticket issues
such as exchanges or refunds with a goal of coming to an equitable and satisfactory
arrangement
o Work with Festival accounting/bookkeeper on all box office finances and reconciliation
with financial data


 Patron Communications

o Responsible for content and management of social media channels including Twitter,
Facebook, Instagram
o Responsible for website content and maintenance under the direction of the COO
o In charge of social media reports and analysis
o Serves as primary copywriter/proofreader for blog posts and e-news
o Develops database pulls and queries for marketing communications and analysis


 Miscellaneous duties as assigned

o Assist with print and materials layout/design
o As appropriate, provides guidance and support to other OMF functions

 

Skills, Knowledge and Abilities:

 Excellent customer service skills – must be able to effectively manage a variety of different
personality types
 Exemplary written and oral communication skills; ability to present oneself in a professional
manner both in writing and on the telephone
 Strong computer skills including, but not limited to, Intermediate MS Word, Excel, and PowerPoint
 Knowledge of email marketing platforms; proficiency in the use of WordPress a plus
 Demonstrated critical thinking and problem solving skills; demonstrates creativity and innovation,
identifies and solves problems effectively, and executes sound judgment and decision-making in
position responsibilities
 Embodies the values of the Ojai Festival; supports the intellectual & creative initiatives fostered
by this organization
 Strong team spirit; able to energize and focus others
 Diligent, well organized, and flexible; able to handle unexpected challenges effectively and in a
positive manner
 Expected to work limited nights and weekends including, but not limited to, the annual Music
Festival weekend (2 nd weekend of June), the Holiday Home Tour & Marketplace (weekend before
Thanksgiving), and multiple fundraising event(s).
 Ability to be on one’s feet for several hours at a time during events; able to lift/move boxes and/or
other items weighing 20 pounds.


Qualifications:

 BA (communications and marketing preferred)
 Interest in classical and contemporary music, or other non-profit arts.
 Three to five years of experience in box office, customer service, marketing preferred
 Experience with ticketing/box office database. Knowledge of Salesforce platform, a plus


Attributes:

 Excellent at multitasking and setting priorities
 Develops and maintains positive relationships with multiple constituencies
 Takes initiative when given an assignment
 Requires little supervision over many routine assignments
 Models high standards
 Self-directed with assignments and tasks
 High attention to detail
 Positive, team-oriented attitude


Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of
race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status,
disability, or any other factors prohibited by law.


Physical Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
and meet the physical and work environment demands of the position. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. The noise level in
the work environment is usually medium to high.

This Job Description is to be used as a guide for accomplishing organizational objectives. The
description incorporates the most typical duties performed and covers only the primary functions and
responsibilities of the position. It is recognized that other related duties not specifically mentioned may
also be performed. The inclusion of those duties would not alter the overall evaluation of this position.

 

To Apply:

Please send letter of interest and resume to ggutierrez@ojaifestival.org. Deadline to apply is July 20. Looking to hire by August 15, 2018.

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