Paradise Framing

Registration and operations personnel will oversee the client-facing side of the business including phone & email, managing the website, social media presence, estimating and invoicing, and the interface with the production side of the business including point of sale, registration and condition reporting, insurance requirements, work orders, job planning and tracking, and delivery. They will supervise any junior personnel or contractors assigned to them. They will contribute recommendations and creative solutions to problems across the operations of the business.

Responsibilities:
● Oversee info email, marketing, and social media
● Field requests for quotes
● Write up work orders, track and order inventory for projects
● Implement new computer systems for operations and front of house, maintain updates and
train other employees on the use of that software and hardware
● Develop operations systems by determining product handling and storage requirements;
develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping; analyze process workflow, employee and space requirements and equipment layout; implement changes
● Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
● Update job knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks; participating in professional organizations
● Track vendor pricing, rebates, discounts, and service levels
● Review and approve all operational invoices and ensure they are submitted for payment
● Input expenses into bookkeeping software and communicate with bookkeeper around monthly
reconciliations
● Communicate customer issues with other coordinators and devise ways of improving the
customer experience, including resolving problems and complaints
● Work closely with team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reducing sub expenses
● Provide customer service in-person, over email and by phone. This includes managing customer relationships from the time of initial contact through delivery of each project.
● Manage vendor relationships as well as supervise and perform materials ordering.
● Management of any assigned direct reports working in-person or remotely. This includes goal
setting, daily communication and taking responsibility for team results.

Required skills & proficiencies:
● Google Suite / Google Workspace
● Excel and or Google Sheets
● MacOS/iOS
● Basic photography skills
● Database experience (ArtBase, TMS, or FrameReady preferred)
● Familiarity with art handling best practices
● Familiarity with art registration best practices
● Ability to drive for occasional pick-up and drop-offs

Desired Skills:
● Customer service experience
● MailChimp or Keap
● SketchUp
● Adobe Suite including Photoshop, InDesign, Premiere
● Slack
● Wordpress
● IT

Skills & Qualities that will help you succeed:
● Dependable
● Critical Thinking and Problem Solving Skills
● Planning and Organizing
● Decision-Making & priority setting
● People Management
● Data Entry Skills
● Data Processing Skills
● Reporting Skills
● Action-oriented and deadline-driven
● Budget Development
● Communication Skills

● Persuasiveness
● Influencing and Leading
● Delegation
● Team Work
● Negotiation
● Adaptability
● Stress Tolerance
● Customer-focused
● Exceptional verbal and written communication skills
● Willingness to learn on the fly and deal with ambiguity
● Exceptional phone manner
● Conflict management
● Forward thinking and creative initiative
● Commitment to develop direct-reports
● Self-driven time management
● Passion for contemporary and fine arts

Required Experience and Education: Two or more of combined experience in registration, art handling, customer service, and/or specific coursework in art administration

Physical Demands: Occasional team lifting of up to 30 pounds. This position is active and will require standing, walking, bending, kneeling, stooping and crouching. Reaching is also occasionally required. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Manual dexterity, hand skills, and spatial awareness are essential.

Compensation, Hours and Benefits: Compensation for this position starts with the assistant level at $22.47/hr, associate level starts at $27.82/hr, & coordinator level starts at 33.17/hr. This job posting is open to all experience levels and compensation will be commensurate with experience. We value the time of our employees. This position is for a 4 day work week with the flexibility of a 5th day. Our regular hours are Tuesday through Friday 10-6, lunch hour and afternoon break are paid. There are 3 paid Holidays New Year's Day, Thanksgiving Day, and Christmas Day. There are 4 weeks or 128 hours of paid vacation per year accrued at the rate of 1 hour per 13 worked, 48 hours of paid sick leave, and company-provided individual healthcare in which the company pays $200 of the monthly premium and the remainder is deducted in equal portions from pay. Company pays 75% of dental and vision coverage. Company has a Simple IRA plan with matching. Pay period is weekly.

Covid protocols: Paradise Framing requires all employees to be vaccinated and to keep up with CDC recommended boosters. Masks are required when clients and vendors visit the studio but are not required for work with other vaccinated team members.

To Apply:
● Email [email protected] with the subject heading Registration and Operations
● Put your cover letter in the body of the email
● Attach a pdf of the cover letter and your resume