Senior Usher

Yucaipa Performing Arts Center (YPAC)

Yucaipa, CA

Job Description

In addition to the all responsibilities of an Usher, the Senior Usher will assist the House Manager, give direction to Ushers, and at times serve as a room monitor. The Senior Usher will provide the highest level of guest assistance at the Yucaipa Performing Arts Center (YPAC) throughout the building to create a safe, secure, and professional environment.


Examples of Duties

Typical job duties include:

  • Communicate pleasantly and courteously with guests, management and co-workers
  • Greet guests upon arrival to venue
  • Examine tickets or passes to verify authenticity
  • Scan or tear tickets
  • Allow or disallow access into the seating area based on tickets or credentials
  • Help guests locate their seats and report to supervisor any ticketing issues
  • Provide guests with directions or other venue information
  • Provide assistance with guests' special needs such as helping those with wheelchairs
  • Guide guest to exits or provide other instructions and assistance in case of emergency
  • Oversee merchandise sales
  • Open, monitor, and close YPAC rooms during non-performance events
  • Respond to special requests from patrons and clients
  • Assist the House Manager with paperwork and clerical duties as needed
  • Resolve complaints in a prompt and friendly manner, ensuring guest satisfaction and referring more complex problems or customer service issues to appropriate managers
  • Be flexible with adjustments to duties and assignments on a shift by shift basis
  • Perform other duties as assigned


Typical Qualifications

  • 16 years of age or older
  • Adhere to guest safety guidelines
  • Ability to multitask in a fast-paced environment
  • Ability to work with people effectively as well as understand and execute instructions
  • Adhere to YPAC uniform and appearance policy along with work and break schedules
  • Must be available to work weekends, weekdays, nights, and holidays
  • Must be friendly, reliable, and work as a team member


Supplemental Information

If you have any questions regarding this position, please contact Margo Mullen, Community Services Coordinator, at (909) 500-7712 ext. 552.
Interviews will be performed intermittently as applications are received. Job open until filled.


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