Theatre Usher

The Broad Stage

Santa Monica, CA

The Broad Stage is an industry-leading performing arts producer and presenter located on Los Angeles’ Westside, providing a platform for the world’s most compelling artists working in theatre, dance, and music and multidisciplinary artforms. Building upon our first decade, the organization is rising to meet a rapidly evolving set of needs for artists, audiences, community and campus, with the aim to advance our role as an invaluable cultural resource and artistic ambassador for greater Los Angeles.

A beacon of Santa Monica College – one of the country’s most progressive, diverse, and accessible educational institutions – The Broad Stage harnesses the transformative power of the performing arts as essential to a well society. Established in partnership with SMC in 2008, we are actively aligned with the College’s commitment to access and social mobility. Our core values of creativity, learning and belonging shape all programs on and off our stages. We strive to provide insight and context to the widest spectrum of our communities so that they may fully experience the artists who are at the center of our work. The organization’s typical in-theater season runs September through June, with some outdoor activity during the summer and programs online year-round.

With the leadership of Artistic & Executive Director Rob Bailis, The Broad Stage is strengthening its impact through a new artistic vision, an expanded venue footprint, enhanced community activation and deeper alignment with SMC. Now, inside of the most extreme changes and challenges to our industry brought upon us by the pandemic, we are offered the opportunity to eliminate harmful inequities based on historical biases that have existed within our field. The Broad Stage is designing the future we wish to see, evolving our work for a new day and shaping the world in which we can all proudly live. We hope you’ll join us as a part of our growing team.
Our mission: The Broad Stage gathers artists, thinkers and audiences to celebrate our shared humanity and expand the role the arts play in the vitality of our diverse community.

An Usher at The Broad Stage serves to create a welcoming and safe environment for the public. They are key to and responsible for creating a positive experience for all Patrons & Guests while visiting or attending any program presented by The Broad Stage. An Usher is expected to proactively engage Patrons by answering questions and offering assistance when needed. This position is a part-time seasonal role, reporting to the House Manager.

● Ensure a safe and enjoyable Patron experience by providing the highest standard of customer service. Respond quickly and courteously to all Patrons’ needs, questions, comments, or concerns.
● Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
● Assist with lobby set-up and break down.
● Greet all Patrons in a warm and welcoming manner.
● Work both indoor and outdoor events and/or performances in differing weather conditions.
● Get to know subscribers and donors and greet them appropriately.
● Provide assistance for all special needs Patrons including, mobility devices, service animals, distributing large-print programs, assistive listening devices (ALDs), and/or assisting patrons with other impairments.
● Monitor physical surroundings in assigned area prior to and throughout event, for safety, cleanliness and functionality; notify House Manager of any concerns.
● Read/scan tickets and direct Patrons to the appropriate location.
● Seat Patrons in the correct manner as described in training.
● Answer event and facility questions including organizational and historical.
● Observe and enforce all Broad Stage policies, including but not limited to late seating, photography, and no food and beverages in the house.
● Monitor door and Patron’s entry and exit during the performance and assist as needed.
● Be aware of those Patrons who may be causing a disruption, taking pictures, talking or texting, etc.
● Clear assigned section and pick up discarded programs and inserts, etc. following a performance. Turn in any lost and found items.
● Pre-show and intermission restroom checks for tidiness and cleanliness and ensure necessary supplies are stocked or replenished.

● Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class and immigration status.
● Ability to communicate clearly and effectively with patrons, donors and colleagues
● Highly diplomatic and service oriented with the ability to be sensitive towards audience needs
● Must have 1-3 years of customer service experience. Experience working in a theatre or arts related field preferred.
● Formal, informal and cross-disciplinary experiences will be considered; High School Diploma or GED equivalent preferred
● Evening and weekend availability required
● Respect for and general interest in the performing arts highly preferred


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● While performing the duties of this job, the employee is frequently required to stand; The employee must be able to stand for long periods of time; the employee may have to climb one or more flights of stairs, be tolerant of heights, as well as move about on the upper levels of the theater
● Specific vision abilities required by this job include seeing in the dark with use of flashlight, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, must be able to visually inspect work and be able to read small or fine print in lower lighting levels
● While performing the duties of this job, the noise level in the work environment can be quiet to very noisy
● The employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and will lift and/or move up to 40 pounds

$15.00/Hour; Part-Time Non-Exempt, Seasonal

The Broad Stage operates in facilities owned by Santa Monica College and is included in the campus COVID-19 vaccination program for employees which requires employees working on site to be fully vaccinated and to comply with all other safety measures, such as indoor masking and social distancing. In addition, the candidate selected for this position must be able to meet external contractual obligations regarding Covid safety set by touring artists and their companies, which requires that all personnel they come in contact with be vaccinated. As such, being fully vaccinated at the start of employment is a requirement of accepting the position.

Please submit your cover letter and resume to [email protected] and include “USHER” in the subject line of the e-mail .

At The Broad Stage, we believe that the performing arts are a source of joy, nourishment and connection, and that art flourishes when we all cooperate to create a space for it. The Broad Stage recognizes that the values of equity, diversity, inclusion, access, justice and respect must be fundamental to our work, and it is the responsibility of our staff, artists and patrons to create a welcoming environment for all. We take pride in the culture we are cultivating within our organization, as we celebrate the differences that bring us closer together. The Broad Stage is an Equal Opportunity Employer and all qualified applicants for employment will have full and equal access to employment opportunities.

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