Visitor Engagement Associate

Wende Museum

Culver City, CA

About the Wende Museum

“Wende” is a German word that means “transformation.” It is commonly used to describe the era of uncertainty and possibility leading up to and following the fall of the Berlin Wall. Headquartered in a renovated National Guard Armory in Culver City, the Wende Museum is a cultural laboratory that pairs unparalleled collections from the Cold War era with contemporary artists, filmmakers, musicians, scholars, and others. The Wende’s collection encompasses more than 100,000 holdings, ranging from consumer products to fine art, political symbols, audiovisual materials, spy equipment, posters, ephemera, commemoratives, books, archives, and personal histories.

 

Visitor Engagement Associate

The Visitor Engagement Associate reports to the Visitor Engagement and Education Manager, oversees the daily activity in the museum, serves as visitor liaison by providing friendly and knowledgeable assistance to guests, and assists with events and other Museum activities.

START DATE: June / July 2019

SCHEDULE: part-time position requires regular availability on weekends and evenings.

RESPONSIBILITIES

  • Welcome and direct visitors, respond to enquiries in person, by telephone and email
  • Be knowledgeable about the Museum, its history, programs, and special events
  • Ensure public spaces are set-up and tidy for general operations and all types of programming. Take appropriate action regarding access, safety, or security issues
  • Support event execution, including VIP visits, exhibition and education programming, and third-party venue rentals
  • Perform exhibition tours
  • Process gift shop sales, open and close register
  • Track attendance, receive visitor feedback, and collect visitor contact and other information
  • Perform routine tasks as assigned by VE manager; anticipate daily needs of ongoing activities
  • Supervise Museum front desk during closed and open days, including administrative and operations support tasks
  • Supervise Museum galleries during closed and open days
  • Work in constituent management system Altru

QUALIFICATIONS

Ideal candidate

  • Experience with education, public speaking or tour giving is highly preferred
  • Friendly with a professional manner
  • Team player in a collaborative work environment
  • Organized and detail-oriented
  • Resourceful problem solver
  • Able to multitask, track multiple activities simultaneously, and prioritize tasks
  • Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 40 pounds short distances

Experience - preferred but not required

  • Undergraduate degree in history, arts, museum studies, education, or related field
  • One or more years in full or part-time position
  • Visitor service experience in a museum or performing arts setting
  • Retail sales experience
  • Experience working in Altru, Raisers Edge, Salesforce, or other constituent management system
  • Experience with basic credit card processing systems
  • Experience operating a variety of audiovisual equipment

ADDITIONAL REQUIREMENTS

  • At least 18 years old and either a U.S. citizen or authorized to legally work permanently in the United States
  • Ability and willingness to pass a background check, including criminal history, personal references, employment and education verifications, Department of Motor Vehicle, and credit checks

To apply: submit resume and brief cover letter with the subject line “VE Associate” to hjonesgibson@wendemuseum.org

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