Qualifications:

Experience in customer service (retail, online, etc.)
An extroverted & friendly personality, detail oriented
Extensive patience and empathy for new and existing 7till8 customers
Ability to solve problems independently
Passion for ocean-going activities (Surfing, Diving, Bodyboarding, etc.)
Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigration status

Responsibilities:

As a Wetsuit Specialist, you will be responsible for day to day communication with new and existing 7till8 customers through our customer support portal.
Promptly and professionally respond to incoming customer support tickets and act as the first layer of support for customers.
Communicate the benefits/advantages of our products and help guide customers to the right wetsuit with confidence.
Assist our customers with order confirmation, shipping status, returns, etc., with the goal of customer satisfaction and retention.
Contribute to the overall customer service strategy by identifying opportunities for process optimization.
Processing and shipping of unfulfilled and repaired/altered custom wetsuit orders.

Full Description:

At 7TILL8, we’ve made it our mission to deliver a great product and customer experience to
water athletes and ocean goers around the world looking to maximize their skills while understanding why and how to properly decide on the best gear for themselves and the environment they practice in.

The Operations team’s primary focus is to maximize efficiency within the company and effectively fulfill customer needs. Under the Operations Manager, the Wetsuit Specialist executes fulfillment strategies and uses their knowledge of surf to connect with our core customers.

Summary:

As a Wetsuit Specialist, you will be responsible for day to day communication with new and existing 7till8 customers through our customer support portal. You will also be responsible for, order processing, inventory, and related tasks that support the Operations team. 7TILL8 is located in Torrance, CA. This is a part-time position (maximum 8 - 10 hours a week) to start with the potential of becoming a full time position. Hourly compensation is dependent on experience.

What You’ll Do:

Promptly and professionally respond to incoming customer support tickets and act as the first layer of support for customers.
Communicate the benefits/advantages of our products and help guide customers to the right wetsuit with confidence.
Assist our customers with order confirmation, shipping status, returns, etc., with the goal of customer satisfaction and retention.
Contribute to the overall customer service strategy by identifying issues and/or opportunities for process optimization.
Processing and shipping of unfulfilled and repaired/altered custom wetsuit orders.

What We’re Looking For:

Top notch communication skills and experience communicating with customers.
Strong attention to detail.
An extroverted & friendly personality.
Flexibility to provide any potential weekend support where needed.
Extensive patience and empathy for new and existing 7till8 customers.
Working knowledge of the retail industry.

You May Also Have:

Experience engaging within a customer service-related role.
Gorgias or similar ticketing system experience.
Experience with shipping and receiving, inventory management.
Knowledge of surfing and ocean going activities (Windsurfing, Bodyboarding, etc.).

How to Apply:

Apply by sending a resume, portfolio, and why you want to work with us to [email protected] Please include “Customer Support” in the subject line of the email, and send through one idea you have to improve the 7TILL8 website by 2/5/2022. Sharing your personal story is always encouraged.