The Wallis Annenberg Center for the Performing Arts
Guiding Principals
We approach our work with the pioneering creative spirit of Beverly Hills and greater Los Angeles while also recognizing that we live in a multicultural, ever-changing world guided by our core values of Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity, Inclusion, and Accountability.
ABOUT THE JOB
The Wallis seeks a service-focused professional to join our team as an Assistant Ticket Services Manager to demonstrate exemplary leadership in patron service standards and assist in managing the ticket services team and day-to-day operations. Reporting to the General Manager, this role holds responsibilities in ticketing, administration, and customer service, as well as leadership and supervisory responsibilities. If you have innate people and communication skills, administrative and organizational skills, meticulous attention to detail, and are passionate about the arts and the educational programs presented at The Wallis, we look forward to hearing from you.
WHAT YOU’LL DO
Ticketing Responsibilities:
Assist in the management and administrative oversight of ticket services for The Wallis, including managing full and part-time ticket services staff;
Ensure a high-quality experience for all patrons and customers;
Provide correct and efficient operation of the Tessitura ticketing system, ticket printers, scanners, TNEW, and the box office telephone system;
Adhere to box office policies, etiquette, and procedures relating to ticket sales;
Process orders via mail, telephone, internet, group sales, reservations, and in-person counter sales;
Responsible for taking payments in various forms – cash, checks, credit cards, debit cards, gift cards and vouchers, and daily and post-performance reconciliations;
Administration Functions:
Build and edit performance and series ticket data as needed in Tessitura;
Assist with general accounting, such as settlements for shows, performance wraps, and daily wraps. Pull reports from the ticketing system as needed;
Conduct research and make outbound sales calls to fulfill cooperative group sales and other sales-related campaigns;
Respond to queries from community groups, patrons, donors, and staff regarding program services;
Reconcile sales and provide relevant reports;
Other administrative duties include telephoning customers to resolve queries, updating customer records, and data entry in Tessitura;
Customer Service:
Assist customers in a polite, friendly, and helpful manner;
Represent The Wallis to the public, business contacts, and visiting companies with cordial professionalism;
Take opportunities to make patrons and customers aware of relevant special offers, other shows, and services;
Provide positive and accurate information and assistance in response to inquiries;
Supervisory Responsibilities:
Co-manage part-time and seasonal ticket services staff with particular front-line responsibilities, serve in rotation with the General Manager as event MOD;
Other Responsibilities:
Work as a team with marketing, front of house, and event staff on scheduled performances, programs, and events;
Special projects as assigned by the General Manager and collaboration on projects with the Ticket Operations Specialist;
Assist in the implementation of patron surveys and other marketing campaigns. Assemble and implement mailings;
Complete all duties with a customer service focus through teamwork and dedication to The Wallis’ principles.
The Wallis is a dynamic working environment where duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of their Assistant Ticket Services Manager duties, as assigned.
PHYSICAL REQUIREMENTS
While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work—manual dexterity to operate computer and other office equipment required.
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.
The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender.
BENEFITS
This is a full-time, non-exempt position with an hourly pay range of $25.26 – $27.25 USD per hour, depending on professional experience. This position is eligible for 100% paid medical benefits, including dental, vision, and life insurance ($25,000) for the employee, paid vacation, personal and sick days, 401k, and paid parking. Complimentary tickets are occasionally available for performances and events at The Wallis.
To apply, email mwiesel@thewallis.org