May 31, 2024

Lucas Museum of Narrative Art

Los Angeles, CA

The Lucas Museum of Narrative Art is seeking an experienced Manager, Database and Donor Operations to be a key resource to driving operational excellence in the Development department. Reporting to the Director, Membership & Development Operations, this role will provide leadership in CRM and business operations.

The Manager will oversee the robust and effective use of the CRM (Tessitura) and the operations critical to the museum’s successful fundraising efforts. This role is responsible for donor database setup and management, list and report building, data analysis and financial reporting. The successful candidate will be a systems thinker who is highly skilled in the use of donor management systems and who has a deep understanding of managing comprehensive fundraising programs. Primary responsibilities include CRM documentation and training, database maintenance, preparing financial reports, and supervision of accurate gift processing.


Database Management & Training

Serve as Development power user for CRM, acting as a key voice in decision making during the Tessitura onboarding and implementation process—specifically regarding setting up gift processing campaigns and procedures
Create and maintain documentation of CRM and business processes for Development team
Oversee accurate management of all donor records and gifts in our CRM (Tessitura) database to ensure database integrity
Ensure best-use of CRM across Development team, including use of Plans, Campaigns, Activities, CSIs, and Research in Tessitura

Business Operations

Build out gift processing procedures in collaboration with Director of Membership & Development Operations and Finance team
In conjunction with Finance colleagues, complete regular reconciliations to ensure all donations are accurately accounted for, allocated, and reported
Collaborate with finance colleagues to ensure compliance with all relevant regulations and laws, maintain accountability standards to donors, and ensure confidentiality and compliance
Work with colleagues and outside vendors to manage and execute fundraising appeals, including direct mail and online campaigns, overseeing list segmentation
Manage gift processing, batch approvals, and donor acknowledgements as needed

Project Management

Collaborate with the Enterprise Systems and Marketing teams on cross-departmental integrations, including website-CRM integration and email-CRM integration
Partner with Enterprise Systems team on implementing additional key Tessitura integrations needed by the Development team, including partner systems for prospect research, digital membership cards, etc.

Reporting and Analysis

Provide reports for financial reporting, reconciliation, and KPI analysis to senior leadership
Perform other related duties, as assigned or requested


Writing & Reporting – Writes clearly, succinctly and correctly; writes convincingly in an engaging and expressive manner; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience

Applying Expertise & Technology – Applies specialist and detailed technical expertise; Develops job knowledge and expertise through continual professional development; Shares expertise and knowledge with others; Uses technology to achieve work objectives; Demonstrates an understanding of different organizational departments and functions

Planning & Organizing – Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organizes resources needed to accomplish tasks; monitors performance against deadlines and milestones

Adapting & Responding to change – Adapts to changing circumstances; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows respect and sensitivity towards differences; deals with ambiguity, making positive use of the opportunities it presents

Adhering to Principles & Values – Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities; encourages organizational and individual responsibility towards the organization and community we serve


Education & Experience

Bachelor’s degree preferred or equivalent experience
3 – 5 years of experience with development operations in a nonprofit setting, preferably with a membership program
Experience working in a startup environment is a plus


Expertise with relational databases/CRMs including a knowledge of querying and reporting from databases is required; strong preference for experience with Tessitura
A systems and analytical thinker with excellent organizational skills and attention to detail


Experience using project management tools (QuickBase, Asana, etc.)
Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)


Ability to summarize processes and procedures in a succinct and digestible manner
Demonstrated ability to prioritize and successfully execute competing tasks/projects in a fast-paced ever-changing environment


The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

We are a museum dedicated to the art of storytelling. Through visual storytelling the Lucas Museum expands the role of art and museums for society. The Museum inspires thought provoking ideas and conversations that are relevant within and beyond geographic boundaries. Our work radiates to catalyze more connected and empathetic spaces. The art of storytelling connects us to shape a more just society.

Our internal and external practice is shaped by the following beliefs and behaviors.

We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what people find meaningful, to works of art and the work of our organization.

We believe that art can move you to feel, think, reflect, and act.

We believe that nimble thinking and working together yields exponential results.

We approach our work and learning with courage, creativity, curiosity, and a sense of adventure.


Amplify the social impact of Narrative Art through an approach that bridges the academic and the popular.

Connect to a broad and diverse public by create an institution rooted in impactful, respectful, sustainable relationships.

Practice diversity, equity, inclusion, accessibility and belonging in all operational and programmatic aspects of our work.

Create a healthy and durable institution equipped to fulfill its vision and public mandate.

All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.

Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).

Pursuant to the Lucas Museum of Narrative Art’s COVID-19 Mandatory Vaccination Policy, the museum requires all new hires to provide proof of COVID-19 vaccination as a condition of employment absent an approved medical and/or religious exemption. Upon hire, all new hires will receive detailed instructions on complying with this policy. Federal, state, or local public health directives may impose additional requirements.

Salary: $80,000 – $95,000 a year

Benefits: Medical, dental, vision, 403B and more.

Education requirements: Bachelor’s degree

Deadline to apply: July 6, 2024

Documents required to apply: Resume

How to apply: Apply here