Join the education team in telling the stories of Los Angeles and the people who inhabit it as Volunteer and Program Coordinator for the Los Angeles Conservancy. The Volunteer and Program Coordinator is a full-time, exempt position who reports to the Director of Education. This position serves as the primary liaison for the Conservancy’s 300-plus volunteers, including approximately 60 walking tour guides. The Volunteer and Program Coordinator plays an intrinsic role in building and maintaining relationships between Conservancy staff, patrons, property owners, community members and L.A. Conservancy volunteers. As such, the Volunteer and Program Coordinator exhibits empathy, patience and respect in every interpersonal interaction, and is culturally sensitive to the needs of individuals and communities.
This position is the administrative lead for the Walking Tour and Student Feild Trip programs and the primary organizer for all volunteer-based trainings and events. In addition, the Volunteer and Program Coordinator implements quality control measures for volunteer-driven programs, institutes tour guide and volunteer management best practices, models excellent customer service skills, and is comfortable giving tours and teaching. This position also contributes to the creation of educational content, which entails researching and writing walking tour scripts, booklets, brochures and online resources. The Volunteer and Program Coordinator works a Tuesday through Saturday work schedule, as well as occasional evenings and weekends.
Volunteer and Program Coordinator Duties
Manages the administrative duties of the Walking Tour Program and Student Field Trips, including scheduling tour guides, collecting payments and communicating with tourgoers and group tour leaders.
Oversees the scheduling and assignments of volunteers for all necessary Conservancy events, including the annual benefit and Preservation Awards.
Manages annual tour guide and volunteer training, including enrichment and professional development opportunities.
Recruits and builds a pool of volunteers that reflect the diverse inhabitants of Los Angeles County. Creates benchmarks to retain and advance volunteers.
Serves as a backup tour guide or teacher and gives tours or teaches when necessary to patrons of all ages, including K-12 students.
Takes on administrative duties for the Last Remaining Seats (LRS) program, including:
Obtaining licensing and permissions for films screened
Working with and overseeing outside vendors
Facilitating the LRS volunteer committee. Coordinates communication between Committee leadership and attends all meetings
Scheduling volunteers and conducting training for all screenings
Maintains all volunteer information in a Salesforce database.
Researches, creates and edits educational content, including walking tour scripts.
Updates volunteer handbooks, keeping up with best practices for volunteer policies and procedures through ongoing program assessment and analysis.
Provides staff support when needed for non-education events.
Education and Experience
A degree in higher education or two years or more of professional work experience in a related field.
Experience managing volunteers in a museum or nonprofit setting.
Public-facing job experience; dedication to delivering quality customer service.
Strong organizational and administrative skills with the ability to manage multiple projects and tasks without prompting.
Strong writing and editing skills.
Experience teaching, conducting tours, or speaking and presenting to the public.
Excellent time management and prioritizing abilities.
Able to give criticism and feedback in a courteous, positive manner and to exhibit a professional demeanor in all working relationships.
Able to demonstrate good judgment and creativity, and to motivate others.
Experience using data management systems such as Salesforce, virtual platforms (i.e., Zoom, Google Meet) and social media platforms.
Familiarity with using Microsoft Office. Asana experience a plus.
Experience coordinating educational programs in a museum or nonprofit setting; experience working with youth a plus.
Knowledge of and passion for architecture, history, Los Angeles neighborhoods and culture or historic preservation helpful
Bilingual in Spanish or other language highly desirable
This job is a hybrid of remote and in-person work. Must be available to work in the downtown L.A. office at least twice a week (Saturday and one other day) and at other in-person responsibilities, such as weekly walking tours and special events.
This position must be available to work a Tuesday through Saturday work week as well as occasional evenings and weekends. During June, working late at night (often until midnight or later), over several Saturdays is required.
This job entails coordinating walking tours and other events inside and outdoors in urban settings throughout the year. This can require moving for extended periods (often over multiple miles) and navigating stairs.
This job entails moving up to 30 pounds multiple times in a row, packing boxes, pulling carts, loading and unloading.