Position:                    Patron / Audience Services Representative
(Local 857 Treasurers & Ticket Sellers Union)

Department:              Customer Engagement

FLSA Grade:              Full Time, Non-exempt

Position Summary: 

The Patron/Audience Services Representative, reporting to the Audience Services Manager, provides direct telephone, letter, and electronic customer service for the public on a daily basis, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the Tessitura Database.

Position Elements:

Assist with customer relations and resolve complex or difficult customer inquiries by phone, letter, live chat, and e-mail in a timely manner
Assists in interpreting, adapting and applying policies, procedures, rules, and precedents in response to inquiries and complaints, as necessary
Function as information and sales representative for all events related to the LA Phil, third party lease events, and performance venues 
Make outgoing calls to patrons regarding program or event changes as necessary
Provide pre-concert customer service at the LA Phil performance spaces
Attend performances; greeting guests and working with Box Office and house management to help reconcile onsite customer concerns
Guide patrons through their online interactions with all pertinent web portals including their own accounts
Track customer feedback in the patron database
Compose and distribute reports using multiple platforms
Provide helpful information, including suggestions for event, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the LA Phil; up-sell appropriate services and events
Accurately sell tickets, gift cards, parking and other to all events, accepting orders by telephone, mail, fax, and internet. 
Prepare patron tickets for mailing as needed
Assist with database maintenance in Tessitura
Assist the Manager, Patron Services as needed
Other duties as assigned

Relationships:

Reports To:                 Audience Services Manager

Patron Services Manager

Audience Services Supervisors

Interacts With:             Audience/Patron Services Representatives

                                    Music Center and LA Phil venue House

                                    Box Office

                                    Director, Sales and Customer Service

                                    Philanthropy

                                    Marketing

                                    Other LAPA staff as needed

Position Requirements:

A minimum of 3 years of experience in the customer service field (experience with an arts organization is a plus)
Must be able to successfully manage and complete multiple projects in a fast-paced environment
Proven ability to work with challenging customers and resolve complaints
Previous ticketing experience (Tessitura Database experience preferred)
Team player with strong interpersonal skills and an ability to work well with people at all levels, across a diverse customer base in a dynamic working environment
Proficient user of Microsoft Office, particularly Word, Excel, and Outlook.
Superior communication, verbal and written, listening, and telephone skills
Excellent organizational skills and the ability to work independently, while handling multiple tasks
Willingness to set goals, take initiative, identify customer service trends, and learn new skills
Ability to work some nights, weekends, and holidays
Knowledge of or willingness to learn about Classical and other forms of music

Salary: $22.19 – $25.53, hourly

Benefits: Healthcare, 403(b)

Education requirements: N/A

Deadline to apply: May 31, 2026

Documents required to apply: Resume, references

How to apply: Apply here.

We are seeking a detail-oriented and skilled Scenic Carpenter with a strong background in scenic fabrication. This role involves constructing, assembling, and finishing scenic elements with precision and accuracy, ensuring the quality and structural integrity of all components. The position requires hands-on fabrication expertise, strong leadership skills, and the ability to collaborate across departments to meet production schedules and client expectations. Local travel will be required to support multiple project locations. Out of state travel is optional.

JOB RESPONSIBILITIES:

Scenic Carpenter, but is not limited to:

• Work on multiple events and projects simultaneously, meeting tight deadlines while maintaining high craftsmanship and quality standards.
• Build flats/walls, platforms, window frames, doors, staircases, furniture, cabinets, shelf, etc. and install them ensuring structural integrity and compliance with safety regulations.
• Accurately measure and calculate the required amount of material for each project, ensuring minimal waste.
• Select, inspect, and prepare the necessary tools, materials, and equipment for each project, ensuring safe and proper use at all times.
• Operate standard woodworking equipment (table saws, miter saws, routers, sanders, nail guns, drills, etc.) safely and effectively.
• Travel to on-site locations as required and professionally represent the company while collaborating with and team members
• Maintain a clean, safe, and organized work area in compliance with company policies.
• Assist in cleaning and maintaining machines, tools, and shared workspaces., tools, and shared spaces.
• Load and unload trucks safely and efficiently, following proper lifting techniques and safety procedures.
• Move, assemble, and install furniture and scenic walls on-site in accordance with event layouts and production timelines.
• Assist with the movement, placement, and setup of furniture, scenic walls, staging, props, and décor in accordance with event layouts and production plans.
• Troubleshot on-site challenges and adapted builds to accommodate last-minute design or layout changes.
• Assemble and disassemble scenic elements, staging, and temporary structures in both warehouse and on-site environments.
• Support continuous improvement efforts by identifying efficiencies in build methods, materials, and workflow processes.

QUALIFICATIONS:
• Proven experience as a Carpenter, ideally in event production, scenic fabrication, or related construction industries.
• Ability to read and interpret technical drawings, blueprints, renderings, and production plans.
• Proficiency with hand tools, power tools, and shop equipment used in scenic and structural builds.
• Hands-on experience with framing, platform construction, cabinetry, finish carpentry, and scenic installations.
• Strong knowledge of construction methods, materials, and structural integrity in temporary event or production environments.
• Exceptional attention to detail and commitment to craftsmanship and quality standards.
• Excellent communication, collaboration, and organizational skills.
• Ability to manage multiple builds and meet tight deadlines in a fast-paced, production-driven environment.
• Willingness to travel within the US to support multiple project sites.
PHYSICAL DEMANDS:
• Ability to work flexible hours, including weekends, evenings, and holidays.
• Clear verbal communication skills and ability to follow directions accurately.
• Comfortable performing both shop-based and onsite tasks.
• Fast-paced scenic shop environment requiring hands-on work with machinery, tools, and occasionally software.
• Frequent lifting, bending, squatting, kneeling, and standing for extended periods.
• Ability to lift up to 35 lbs safely; occasional two-person lifts for larger or awkward materials.
• Frequent repetitive motion using arms, hands, and shoulders for cutting, sanding, hammering, or assembly.
• Climbing and working at heights using ladders, scaffolding, or lifts safely.
• Balance and coordination to work on platforms, uneven surfaces, or temporary structures.
• Comfortable working in a warehouse or event environment with dust, noise, and varying temperatures.
• Exposure to paints, adhesives, or solvents with appropriate PPE.
• Manual dexterity for precise hand tool and power tool use.
• Visual and auditory acuity to focus on detailed measurements, read plans, and safely navigate noisy environments.
• Ability to work independently and complete assigned tasks efficiently.
• Bilingual in English and Spanish is a plus.
EQUAL EMPLOYMENT OPPORTUNITY:

15|40 is an equal opportunity employer and complies with all applicable California employment laws and regulations.

AT-WILL EMPLOYMENT:
Employment with 1540 is at-will, meaning either party may terminate employment at any time, with or without cause or notice.

Salary: $22.00 – $35.00, hourly (full time)

Benefits: After completing a three-month probationary period, employees become eligible for health benefits, as well as vacation and sick leave.

Education requirements: None

Deadline to apply: June 30, 2026

Documents required to apply: References, other

How to apply: Email info@1540productions.com to request an application and allow 24 hours to receive a response.

We seek a reliable, detail-oriented Scenic Stage Hand to support event production, scenic operations, and general logistics across all departments. This role requires travel within the US. The Stage Hand is responsible for assisting with the setup, breakdown, transport, and organization of scenic elements, furniture, staging, and event materials. The role requires strong sound judgment, careful handling of equipment, and a collaborative approach to meet production schedules

Stage Hand, but is not limited to:

• Support multiple events and production projects simultaneously while meeting timelines and maintaining quality standards
• Travel to warehouse and on-site event locations as required.
• Load and unload trucks safely and efficiently, applying proper lifting, carrying, and securing techniques for all equipment, props, and scenic elements.
• Assist with the movement, placement, and setup of furniture, scenic walls, staging, props, and décor in accordance with event layouts and production plans.
• Assemble and disassemble scenic elements, staging, and temporary structures in both warehouse and on-site environments.
• Assist with basic set construction and scenic builds under the direction of leads across various departments.
• Safely operate hand tools and power tools as needed for installation and strike.
• Lay carpet, flooring, and other surface treatments as part of event installations.
• Support event setup and strike processes to ensure adherence to production schedules.
• Maintain a clean, organized, and safe job site at all times, following company safety procedures.
• Perform scenic cleanup and organization in both warehouse and venue settings.
• Inspect, wrap, label, and return inventory items to designated storage areas.
• Communicate effectively with team members to handle on-site adjustments and last-minute changes.
• Follow direction from crew leads while also working independently when assigned tasks.
• Adhere to all safety guidelines and proper lifting techniques in physically demanding environments.
• Perform other production-related duties as assigned to support the successful execution of the event.

QUALIFICATIONS:
• Ability to assist in tracking, organizing, and maintaining event materials and equipment.
• Effective problem-solving skills and the ability to adapt in fast-paced production environments
• Experience in event production, warehouse support, stagehand work, or general labor preferred
• Flexible and able to adjust to last-minute changes in dynamic work environments.
• Clear verbal communication skills and ability to follow directions accurately.
• Ability to work collaboratively in a deadline-driven, team-oriented environment
• Basic knowledge of hand tools and general event setup practices preferred
• Able to work independently and complete assigned tasks efficiently
• Eagerness to learn and take initiative.
• Bilingual in English and Spanish is a plus.
PHYSICAL DEMANDS:
• Ability to handle multiple tasks during event setup and strike while meeting deadlines.
• Reliable, organized, and a strong team player.
• Available to work weekends, evenings, and holidays.
• Professional demeanor and able to interact effectively with crew, clients, vendors, and venue staff.
• Frequent bending, squatting, kneeling, lifting up to 35 lbs (or more with proper technique), and prolonged standing.
• Comfortable working in a warehouse, at on-site events, and traveling.
EQUAL EMPLOYMENT OPPORTUNITY:

15|40 is an equal opportunity employer and complies with all applicable California employment laws and regulations.

AT-WILL EMPLOYMENT:

Employment with 1540 is at-will, meaning either party may terminate employment at any time, with or without cause or notice.

Salary: $18.00 – $25.00, hourly (full time)

Benefits: After completing a three-month probationary period, employees become eligible for health benefits, as well as vacation and sick leave..

Education requirements: None

Deadline to apply: June 30, 2026

Documents required to apply: References, other

How to apply: Email info@1540productions.com to request an application and allow 24 hours to receive a response.